Get Stratification is a great idea but it can be a bit confusing to grasp. I'd probably looked at the site a dozen times before I decided to go ahead and add my company. The main reason was because I wasn't exactly sure how to get started. I was confused.

That confusion carried through beyond the initial adding of my company, I think mainly because I wasn't sure how to differentiate a company from an account, etc. I'll try to remember the process.

It took me quite awhile to find the "Add a company" bit, but that initial form was easy enough to understand. Where I ran into trouble was the real name bit. I guess I was under the impression I was creating an account *for the company* and just "attaching" my name to it. It wasn't really clear to me until I went into the account details that it was more of a "person" and the company could live outside of that. I hope that makes sense.

I think the whole idea of adding a company could be more straight-forward. I think I get what you're going for with the real-name bit (assuming you can add a company without creating an account) but those good intentions we're just confusing to me.

I would have loved some more clear verbiage or instructions (maybe it was there and I didn't see it) that indicated that I could add a company without creating an account and/or that if I did create an account that it was for "me" and not "my company."

Maybe a step by step process would be better. Add the company and then say, "This company has been added. Hey, we noticed you don't have an account! Would you like to create one?" Something like that.

I shouldn't even be able to see the "Official Response" checkbox on my own tickets (example: http://getsatisfaction.com/rescuetime...). When I click it, I get an AccessDeniedError. Its nice that I get the error, but I shouldn't even have the option to click on that box if I don't have those permissions.

I added Stokke as a company,
http://getsatisfaction.com/stokke
but I goofed with the main logo for the company and choose a logo with additional imagery attached.

It isn't possible to fix this as a consumer. I'm not associated with the company.

So a request, show a preview of a new company before creating it. I'd reckon this should be a compulsory stage.

thanks
Gavin

I don't _just_ work for my company and I want to be able to use Satisfaction as just a plain-old regular Joe.

Can I have more than one e-mail address tied to my profile? That way, I can tie my work e-mail to stuff that I say about work. And the rest of the time, I can speak as myself.

After adding a company, there are some suggestions that we should do things like start a conversation, etc... #1, 2, 3. The #3 is the only one pointing somewhere (/learn). The other two don't go anywhere.

I posted similarly on this before, but this is a specific bug. In Safari 3.0.3 (522.12.1), when you upload a product image, nothing happens. In Firefox, in contrast, the avatar/image is replaced with a status indicator and then is replaced, all AJAX-like. Nothing happens in Safari/Webkit.

I added a product called Notifications to a topic, but then realized that it wasn't really a product and that I should remove it. I clicked the link to do so, but apparently because it was the only topic that it was attached to, it gave me this error:

http://www.flickr.com/photos/factoryj...

Either I should be able to remove the product so that it has no attached topics, or I shouldn't be given a link to remove a product if I actually can't.

It's here: http://flickr.com/photos/bunny/142624...

Basically, clicking on Account should let me easily access my profile details for editing. "Dashboard" is really not the obvious place for that: "dashboard" is "what's going on in my world".

If you insist on leaving profile editing in the Dashboard, at least provide a clear link to it from the "Account" page.

Minor thing, but Cancel button is riding the entry field.

Pictures speak louder than words:

http://www.flickr.com/photos/livlab/1...

Under the entry field, it says "If the company is n't here yet, you'll have a chance to add it." instead of "If the company isn't here yet, you'll have a chance to add it."

Here: http://getsatisfaction.com/companies

On Firefox, Win XP, PC