Recently active topics in Get Satisfaction tagged with interface

We're thinking there should be four types of companies and organizations that end up on this page, so that we can do things like language tweaks (for example, it doesn't make a lot of sense to call BarCamp a "company," does it?). Right now we're going to go with:

* Company
* Organization
* Club
* Project

BarCamp would be a "Project" in this instance.

What do you all think? Is this enough? Too much? We don't want to over or underspecify it -- like, I don't want to use "group," because that's waaay too broad -- and to us, these four captured every example of a goal-oriented collective we could think of without overly diffusing our intentions for the site. But, we could be wrong! Suggestions?

(Also, it's not like people can't/won't still hack it anyway, right Thor?)

While I was able to find the custom icon feature (under Dashboard), I expected to find it under my account. I would not have bothered with a custom icon had it not been for the cupcake design (ick) that was assigned to my nickname when I posted my first reply. So, I guess my primary idea is to add a link to (and explanation of?) the "Dashboard" in the account info interface page. A related idea is to omit the automatic cupcake and use the universal "X in a box" for first-timers.

When viewing the collapsed view, a little more context would be useful... particularly the user icon and name of the submitter... it helps to get a sense for who's responsible for the comment... maybe also a "...days ago" line, so you can also tell the "staleness" of a topic.

Take a look:

http://www.flickr.com/photos/factoryj...

This is the alert after I click "Mark as useful" in the email notification. However, there is no context once I arrive here. It would be useful if you either took me to the comment I'm marking as useful for gave me links: "view comment", "stop following this topic" (basically because I marked the comment useful as it solved my problem).

... Time Stamp, Bookmark button

I'd like to see a few more informational blips on the right side and a way to bookmark posts and topics a la Yelp. It seems like the dashboard is supposed to replace a bookmarking system, but it would be nice to add tags to helpful or interesting posts in the way that Google implements labels.

thanks for taking the time to decipher that bs^^
-John

Do you currently support different languages / locations, or have plans to add this in the future?

I guess people can write whatever language they want in the comments, but menu options etc. could be configurable.

Also for some multinational companies it may make sense to be able to split by region if that's how they segment their product offerings.

Please consider creating a widget that sites can incorporate for filing reports/feedback.

Or better yet, create a firefox plugin that detects if a site has Satisfaction support and open a pop up to file a report without leaving the site.

For example, I'm very impressed with how iilwy.com does beta feedback report requests. There is a big red tab on every single page that solicts feedback.