How do you safely communicate private information between users with Get Satisfaction? Sometimes, for example, we need to log in to a user's wiki, and therefore we need to exchange email addresses or passwords. Lacking the "private messaging" feature used by traditional forums (or the ability to display a registered user's email address only to other registered users), we are forced to publish details in threads where anyone can see them. I know of at least one instance where PBwiki staff had to contact GS staff and have them remove private information from a post by a hapless user, who was not given any other option to communicate that information. I just created a throwaway email address for a post yesterday, and I have already gotten my first piece of spam at that email (which didn't exist before, so obviously spiders are crawling your site looking for this kind of information).
There are also times when I would have preferred to inform someone of a mistake privately, and let them sort it out and save face, rather than post openly about it.
How does Get Satisfaction recommend that we handle this problem? Are there any plans for facilitating private communications between users?
I marked a problem "Not a Problem" and it now has a notice on the user's original post that it is "Unsolvable" - that's not what I meant!
Can wording somewhere be changed to reflect that "not a problem" means the problem is not a problem, and perhaps add another designation - "Unsolvable" or "Not Possible, sorry!"?
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