Recently active topics in Get Satisfaction tagged with moderation

We have been dealing with users posting multiple threads with the same topic. This is creating a ton of ambiguous antics and causing a few threads to be ignored. You have a nice pre-posting topic guesser in place, but it's not getting to everyone. I even put up a thread saying "READ FIRST!" and still people seem to go about their own when posting.

It would be nice to have some moderation with threads that are of a duplicate topic rather than 10 pages of the same question and all have a c&p'd answer from the original topic.

I don't know how well this plays with your "Customer powered" model, but from an active user standpoint, moderation seems almost necessary in this case.

I probably posted a duplicate thread just by bringing this up. I'm so confused and lonely.

Thanks for your cheese.

Is there a way to moderate questions before they become public? There should be!

We are somewhat concerned that users may post personal information inadvertently. Allowing us to keep questions private or choose to release a thread publicly will solve our biggest (only?) problem with Get Satisfaction.

Recently Eric have deleted some of my comments saying they were inappropriate and Spammy! That a few other users have objected to what I was saying and the links that I was putting in the messages.

Eric posted to me that he may start deleting some of my comments, but he posted the message in a company product that I created.

I found that inappropriate because it had nothing to do with the company but with my actions. He since deleted the exchange that we had on that thread.

For future cases it would be better to post such commentry in GetSatisfaction thread like I am doing now and notify a user that a talk has been started that they should come and partisipate. Notification can be done via email, but that will only alow employees of GS to do it. It would be good to devise a a mechanisem to alert a user that a discussion that was started in a thread requests that user partisipation. I guess something like a poke on FaceBook.

Also alerting by email or discussing an issue by email is not transperancy, as advised by Eric.

Now to the issue of my comments and the links. I administar an anti Spam project PHSDL, so I have no reason to Spam any discussion board. I use references to articles that would make a point in the discussion I perticipate.

If I am going to refer to the US constitution, should I post the whole constitution in the comment?
Also chalenging small companies and big companies should be of equal plane.

We cannot show favortisim to Google, MySpace, FaceBooks, of Yahoo just because they are the big boys on the internet. Same goes for giving praise to companies when they do good!

We all come from different walks of life and different life experience, and we all talk and walk differently..:)

When one preson uses tongue and chick some may understand it, while others may not, others may even get offended. But via communication we learn new things.

Open communication is the key to the growth of this community, not he said this, and she said that, and I like him, and I do not like him!

I am a WikiPedian and on Wikipedia we decide by consensus not by electral, that is what makes WikiPedia authoritative.

If a boss tells a community what to do, the members are not free to say what they want. If top members or the regulars tell the community what to do, they are hoarding power. When a community votes up or down a user or a discussion the process may not always be fair because many users may not know the whole issue and just jump on the band wagon.

There is a saying and Matt Cutts taught it to me, "Knowledgable minority are more powerful than an ignorant majority," I tend to agree with him on this!

Deleting comments and banning users should only be done as the last, last result, because it ferments a bad atmosphere and reputation for the community. That will make the community no different that the companies that our users come to complain about, because they do not listen to their customer.

Who's at falt, is it that the user who posts comments that are not with the policy of the community? Is it the user, the administrators, the community employees, or the CEO?

One last thing, and this is @Scot, if a post is deleted for what ever reason, you should not have a meta tag noindex nofollow, because that post will get stuck in Google and other search engines, showing the original post for very long time. This would make a person referencing it think that this community is not straight forward and deseptive. If you let Google reindex the post, which should happen in a few days, a few weeks at most, that post url will just show an empty page.

Why is this important, one of my comments that was deleted about a certain company is stuck right under my domai name, which is the user alies that I use on GS. Well I have developers, SEO'e, business people, and Human Rights Activist search me out via Google. If they click on the GS post because they want to know what I had to say about the issue and find it deleted on GS, what will they think of me and of GS?

So as much as GS and all of you putting everything on the line having me participate here, I also put my reputation and my authority on the line by participating here.

Thank you,
Igor Berger