A quick criticism I'd like to levy against your otherwise great service.
It's extremely click-heavy, and sort of a huge pain to navigate.
1. You need to click into every post - then you need to manually scroll all the way to the bottom.
2. Pagination - I need to click into a new page to get the next 6 posts? I don't see a great reason for making it so few. 15-20 seems like it wouldn't come at much cost.
3. Use of back button. Satisfaction is one of the few modern web-apps that relies so heavily on the "back" button to get around. If I'm on page 5 [again, grr] of recent posts - have clicked in to some topic, then manually scrolled to the bottom, the only way I can get back to where I was before is by hitting the back button. There isn't a next or previous topic [requested elsewhere] to help me keep moving along
I know you guys are really trying hard to approach customer service from the perspective of what is best for the customers, and I totally respect that. But most of the time on the site is going to be spent by those answering requests, not those occasionally needing help. For us, things really aren't optimal right now.
I'd love links to easily navigate to the next or previous topic once I've already clicked on a topic. Right now, when I go check our satisfaction page, I need to go through and open tabs for each, or keep hitting back and forward.
It would be cool if you put next topic, previous topic links in for employees/official reps so they can more easily navigate unanswered topics or recently active topics. Seems like a low-impact piece of sugar that might be worth adding in
When I'm reading a specific thread, I sometimes want to go to the next thread directly. Like, "the next idea", "the next question", without going back to the index page.
When I'm reading through my company's topics, I would like to have "Previous Topic" and "Next Topic" buttons (something like what most email programs have), so I don't have to return to the main list of topics when I just want to move on the the next one.
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Amy Muller (Official Rep)
last replied
on June 23, 2008 17:06
Scott Fleckenstein (Official Rep)
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on May 24, 2008 18:44
Eric Suesz (Official Rep)
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on May 23, 2008 03:22
Jeff Mancuso
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on May 20, 2008 19:57
ezuk
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on March 26, 2008 10:45
Leslie Chicoine (Official Rep)
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on February 15, 2008 18:57
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