I'm really digging Get Satisfaction and its API. The user interface is intuitive, and I love the dynamic topic suggestions and all of the little touches ("Give your discussion a great title" makes me eager to please the forum gods). Ultimately, I have a burning desire to integrate Get Satisfaction with our website for feedback (myvidoop.com).
Unfortunately, there's a problem. We don't want our users to go through yet another page of internet paperwork (and remembering another password!) just so they can get an answer to a question--even though the sign up process is very simple and even though it is a one time cost per user. If a user has a problem with our site, why should she have to submit it with a different account on a different site? What can we do to fix this admittedly hard problem?
I don't like signing up everywhere. GetSatisfaction has done a very good job of reducing the pain (the sign-up at the end, the bare minimum fields, the easy re:captcha). Bravo!
It would be even awesomer, though, if I didn't have to give a password to GetSatisfaction at all... instead, maybe an option to "Sign in using Facebook" or OpenID or Google Account Services or whatever.
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Benjamin Stover
last replied
on May 02, 2008 22:33
Stefan Fountain
last replied
on April 24, 2008 18:01
