Hey Official Reps and Company Admins: We’ve created an area in the right-hand side of your company’s page where you can spotlight messages to your customers. Ask for feedback, get help with your product development ideas, give them status updates — any kind of topic that you want to highlight or that you want your customers to weigh in on.

Right now, we’ve simply set this featured conversation to be the *most recent* topic an "Official Rep" from your company has created. In the future, you’ll have more control over what is displayed, but we’ve already found this to be incredibly useful here, in our own section of the Get Satisfaction site.

Here are some examples of how it's being used:

- Provide answers to customer questions when and where they need it

- Promote conversation around each FAQ to make it more personal and self-updating

- Allow for multiple answers from different customer perspectives

- Dynamically add new questions to your FAQ by using Satisfaction widgets

If you see a company or organization in Satisfaction that you own or work for and it doesn't have any employees associated with it yet you can claim it. How? you ask. We like employees to get involved so we give you several ways:

1. On a company's Satisfaction site to the right of the Start a Topic bar there will be some text that says "Is this your company?". Click the "Learn how to get involved" link. If there are already employees affilitiated it will say "X [company name] employees are here listening and participating" instead.



2. Once you add a company to Satisfaction you'll be given the option to claim it.



3. On the "Companies & Organizations" page you'll see a "Claim it!" link on the right above the list of recently added companies.



In all three cases you'll be taken to a page where you can learn more about Satisfaction and click the "Claim it!" link



or search for your company then click the "Claim it" link.



You'll be asked to fill out a form with some basic information.

Next we'll need to confirm your affiliation with the company. This can take up to about two business days. The more proof you can give us of your affiliation with the company the faster your claim will be approved. For instance, an email address with a domain that matches the company's official URL helps tremendously. Once we've verified your affiliation with your company we'll set your role within your company's Satisfaction site and you'll be good to go! You'll get an email at that point that helps to point you in the right direction for what to do next.

If you have any further questions about the claim process please post them here in our Satisfaction site or email me at amy [at] getsatisfaction [dot] com.

There are several great reasons to get involved now. Here are a few:

- Instantly start supporting your customers when and where they need it by being notified when they start conversations about your company and its products

- Encourage conversation around your products and services by showing that you’re listening

- Respond directly to your community of customers to inspire more passion for your products and services

- Make your products & services discoverable

- Increase the visibility of your products and services to more people who care

We're all about open conversation here at Satisfaction so we're not going to delete a post or reply just because someone says something negative. However, there are a few instances where we will delete a post or reply:
- SPAM
- Inappropriate (as deemed by us)
- Abuse (as deemed by us)
- Crass commercialism (as deemed by us)

If you see a post that you think falls into one of these categories, click the "Flag for review" link, select the category it falls under and add a little explanation if you will to give us some further insight into why you think it needs to be reviewed. We'll review our Flagged items page from time to time and will delete items as we find necessary.






If you notice something that needs immediate attention, flag it and email us at info [at] getsatisfaction [dot] com with a link to the post.

If your company has a Satisfaction site, be sure to use your official email address to sign up with your user account. This way you'll automatically be set as an employee of your company if an official email domain has been set on your Accounts & Roles page in your Admin section. You must have "admin" status to access this page.