Recently active topics in Get Satisfaction tagged with satisfaction faq

UPDATE

Start a topic
Have a question, idea, problem or just want to talk? Start typing in the box at the top of the page and see if any similar topics are already in the system.


Click on one of the topics or see all search results:


From the search results page you can click on the topic if you find it or start a new one:


OR, just lick the "Start a Topic" button at the top of the page.


Pick a category: Question, Idea, Problem or Discussion. Enter your topic and a brief but descriptive title:



Add a relevant product or service:



Tag it and tell everyone how you're feeling about it:



Finally, be sure you've done all you can to make your topic as noticeable and findable as possible. Then submit it!:


Browse topics
On the Company home page you can see a paginated list of all topics in that community. You can view them by the default view "Recenty Active", by "Latest Topics" or by "Unanswered". You can also filter the list of topics by type of topic by clicking on the list above the tabs: Questions, Ideas, Problems, Talk or by Products or Tags which are displayed toward the top of the page.

Tags
Toward the top of a Company Home page is a grouping of Popular Tags. Clicking on any of these tags will give you a list of all topics with that tag. Each topic has a list of tags associated with it when tags have been assigned. You can add tags to any topic.


Products & Services
There is a list of Popular Products & Services on the Company home page as well. Clicking on any of these will give you a list of all topics associated with that product or service.


Clicking the "+" will add a product to your dashboard. Clicking the "-" will remove it from your dashboard.


You can also click on the "They make x products" link to see a page with all products associated with company. From this page you can view all the products associated with or related to the company, you can add new products, you can add products to your dashboard and you can click through to any specific product page where you'll see all associated topics and have the option of editing the product details.


People's Pick
"People's Pick" is no longer being used. We now have a system that is more explicit in its meaning. Questions have "answers". Problems have "solutions". Ideas have "good points". When enough people mark someone's reply this way, it will be displayed at the top of the page. If you simply liked what someone had to say, but it doesn't specifically solve a problem or answer a question, you can leave a quick comment for them.

Official Responses and Status
Company representatives are able to mark the status on topics and mark their answers as the Best Answer or Solution from the company. It too, sticks to the top of the topic page and can be viewed inline in the context of the conversation. See this topic for further explanation.

Your Dashboard
Every registered user has a dashboard which you can access by clicking "You" in the top bar. Here you can edit your public profile, view a list of all topics you've participated in across all of Get Satisfaction, keep track of your stats in the system, manage products and companies you wish to follow, and edit your account settings*. You can also subscribe to a RSS feed of your acitvity from your dashboard.

*Account Settings
Account settings are part of your dashboard. This is where you can edit your personal information such as nickname, real name, email address, avatar, tagline, location, password, etc. This is also where you would go to close your account, edit your title if you're officially involved with any companies and set your notification preferences.

Profile
Clicking on another user's name will take you to their profile page. Here you'll see their public profile information, their site usage stats, all topics they've participated in across all of getsatisfaction.com and a list of the companies, products and services they use.

Add a company
If you don't find the company you want to discuss on the Companies page or from the company search at the top of every page, you can add it here. If you're officially affiliated with the company you can claim it!

That's about it. Pretty simple all in all. So dive in and start participating in the conversation!

UPDATE:
The Get Satisfaction system will dynamically create FAQs over time as users ask questions and they get answered by reps and other users. However, we know that many companies want to leverage their existing FAQs. Since Get Satisfaction works by harnessing real dialog, and traditional FAQs are usually formal documentation, it doesn't make sense to confuse your "real" voice with that of the documentation so instead, create a user that is clearly the "official voice".

• We recommend: Set up a user account, separate from your own with the nickname "[company name] FAQ" (See the Timbuk2 Get Satisfaction site for an example or see screenshot below)


• Add the question part of your FAQ as a Question from that FAQ user account


• Reply to the question either as the FAQ user if the response is your company's formal response or as yourself if you plan to give a response in your own words.


• Tag them with "faq" and "help"


• If you're an Official Rep or Admin for your site you can mark your replies as the "company answer".


The following screenshot shows how Timbuk2 has posted their FAQ questions with their FAQ user account, has answered them with a personal user account and where they can click to mark it as the best answer:



An example of appropriate tags for FAQs and what happens when you mark your FAQ answer as the company answer:




• If you have a large number of FAQs or knowledge base, talk to us about options for importing them into Satisfaction. (email info [at] getsatisfaction [dot] com)