[Satisfaction]: All topics tagged search for Get Satisfaction - Recently Active

Search results could include image

Tue, 08 Jul 2008 16:39:58 -0000

Could include image because currently my eyes are drawn down past the results. Also could make results bigger.

Several improvement + feature suggestions

Sun, 06 Jul 2008 00:38:18 -0000

Hi Get Satisfaction team,

some more things that came to my mind, while I was surfing here the last minutes:

1.) It should be easier to reach your company "space" (?), you should have the right (and the reason) to place your space on your own site prominently, as you are the provider of this service! E.g. it could be possible to reach your "space" through the click on your logo, which' function doubles with the already existing (and sufficient) "Home" link! A second possibility could be to link it on the right side at the "top" of all the "not-so-important" stuff on the home page. ("not-so-important" concerns the text and is just my opinion. ;-))

2.) Now the title idea: I surf the web and I read feeds and especially the latter constantly reminds me of some companies, I didn't check if they're here. But the problem is, once I searched a company and found it and want to search another one, I have to make at least one click to reach a search page. So maybe a "Do you like to search for another company / product" AJAX-pop up would be fitting, after one has added a product / company to his dashboard.

3.) I'm kind of wondering about certain companies. I have criticised the widespread of half-finished, not fitting or bogus products but in our discussion, we all thought it is correct, that companies would "clean the mess", if they're in control. But as I'm looking into several companies, it doesn't seem to be like that. I just don't know, why there are company "spaces" here, where there are "7 employees are listening and participating", but two of the three products aren't of the company, other is a plugin for another software and one is a completely different product! It seems some user did that, as some people are too stupid to even get this veeery simple and straightforward interface (praise! :)) that you offer them here! -.-
Maybe I'm a little bit too perfectionist, I don't know?! (because of that, I packed all this into a discussion. ;-)) But if it were up to me, I'd even make the addition of a picture to a new company and product a must. ;)

4.) Additional "Sort-by" options: If not there is at least a "personal usage" "sort-by:" function (I know you are looking into that :)), it maybe (also) should be possible to "prioritize" companies and products. Or maybe just drag & drop them around. Although I think, if there will be a "Sort by: personal usage frequency" this almost my above ideas.
But maybe the above ideas are more appealing to you than my last one concerning this. ;-)

5.) I'd still find it very useful (although GS is easy to use and understand) to make a manual and/or FAQ (maybe as a wiki) explaining all the way this works here with Get Satisfaction.
Because I'm constantly asking myself: "Am I missing something? Am I maybe just too dump to find / recognize / get it?" ;) As at the moment, where I'm asking myself, if I'm still missing the manual / FAQ, which you of course do have ever since. ;-)

Will you please add product ID to API search results?

Sat, 21 Jun 2008 01:05:24 -0000

Earlier I posted a question about limiting the Help Center to just a subset of products (see here), and you guys told me that's not possible yet.

We've managed, however, to hack a version together which limits our help center to just one product. The only problem that remains is the search functionality. There's no way to filter search results by product.

If you guys would please add the Product ID as one of the parameters of the search results that your API produces, it would be hugely helpful to us.

Why is our company not appearing when searched for by name?

Wed, 18 Jun 2008 15:14:55 -0000

Our company is not appearing in the 'company search' feature

Existing product and company can't be added to a topic.

Wed, 11 Jun 2008 23:14:13 -0000

I wanted to add Summize to http://getsatisfaction.com/twitter/to...
and it already exists:
http://getsatisfaction.com/summize/pr...
But when I write "Summize" or "summize" or "Summize Conversational Search for Twitter" into the appropriate field for my question, I get:
"That product or service does not exist yet. Click Plus or press enter to add it!"
I didn't dare pressing enter as I didn't want to create another instance of "Summize"

Why don't we appear in the search results?

Thu, 05 Jun 2008 16:21:41 -0000

We use Get Satisfaction for a while but don't appear if you type in socialgo in the company or product search.

We can be found at getsatisfaction.com/socialgo though....

Thoughts?

Alex

Why can't search find the new company I just entered?

Thu, 22 May 2008 20:15:42 -0000

I entered a new company, but it isn't returned in any searches so I can't claim it.

Using Mac 10.5.2 and FF 2.0.0.14 and Safari 3.1.1.

Why can't GetSatisfaction find itself in the search.

Thu, 22 May 2008 20:03:28 -0000

not getting satisfaction @getsatisfaction as their search appears borked and can't find link for help/support for itself

Is there a site-wide search feature on getsatisfaction.com?

Wed, 30 Apr 2008 21:43:25 -0000

Is there a getsatisfaction.com site-wide search feature?
It could be very helpful for finding problems or questions that people have already encountered without depending on a product or a company name

Improve searching by using smashed titles, multiple fields

Mon, 14 Apr 2008 18:19:23 -0000

It would be great if the search function were looser with search tems. Searching for "getsatisfaction" yields zero results. This should really be handled by a search indexer, which could smash titles and such.

Search doesn't work like I expect it to

Tue, 18 Mar 2008 22:55:54 -0000

Why does the search give results outside of the company i am searching for? When I am in the Market7 company satisfaction site and I search for a word like 'script', I don't want every question with that tag in the ENTIRE satisfaction site. If this is the case, I will have no way to search questions for the company in which I am interested.

I sent Eric a jpeg showing my experience. I cannot attach any files here so you will have to ask him or ask me for it.

Newbie: UI for general searching was unobvious to me

Wed, 12 Mar 2008 03:40:07 -0000

It has taken me more than 5 minutes to work out how to use the search functionality - something that should be immediately obvious... I knew the feature *must* exist but I had trouble with it. I am sure many other newbie users would have the same problem - is "searching for a relevant post" part of your usability testing (with fresh newbies!)?

Also the go button doesn't seem to work: For example, I select 'Topic', type in 'other' (any keyword which has results), and click "go" (or press return) too quickly and *nothing* happens... Why doesn't it take you to the "See all search results" page (which is great - once I found it!). I just quickly typed in something and clicked Go before the dropdown even showed! Broadband user (in NZ - 250ms ping) using FF2.

Looks great!

How can I search existing questions for a company?

Tue, 11 Mar 2008 23:29:17 -0000

Where can I search within existing questions and comments? If someone else has already asked O'Reily the same thing I'm about to, I'd rather just find it. Since they have a few hundred active questions, I'm not going to browse for it...

New bugs in search boxes

Thu, 06 Mar 2008 15:24:54 -0000

We just pushed some updates to the site, and in the process unleashed some very frustrating bugs on search boxes on the Home, Products and Companies main pages. We're working on fixing them, but in the meantime, the search in the nav bar still works for those functions. Apologies for the inconvenience!

Bug with pagination links on search results screen.

Wed, 27 Feb 2008 21:01:21 -0000

The pagination links on the search results screen don't seem to work. At the bottom of http://getsatisfaction.com/timbuk2/se... it's linking to http://getsatisfaction.com/timbuk2/se... etc. while it should be linking to http://getsatisfaction.com/timbuk2/se... (and so on).

Love this service. Great idea.

Big changes to topic searching and posting.

Wed, 27 Feb 2008 00:46:41 -0000

Hey, have you noticed we've made some changes around here? We just pushed out a big upgrade to the search and topic posting functionality.

Specifically: Instead of a big search/entry box at the top of the page (which sometimes could get confusing -- is it post? is it search?) we now have a much cleaner "Start a topic" button you can use. And it still does suggested topics, but now it does it real-time as you type in your topic.

Along with this, we've made searching for topics much easier to do in the header. We also (finally) have a page full of search results for each company that you can use, and if you don't find the answer you're looking for, we also make it really easy to start a topic from the search page.

Really interested to hear what you think about the changes! Post your thoughts/ideas/suggestions right here and let's talk about 'em.

Company name search could be improved by searching URL shortname

Mon, 25 Feb 2008 03:15:22 -0000

When searching for a company like 'BART' nothing is found, however 'Bay Area Rapid Transit' already exists in the system.

It'd be nice if the search found this, perhaps by matching up the BART search string with the URL http://getsatisfaction.com/bart/ ?

Tagging your entries!

Wed, 30 Jan 2008 20:03:17 -0000

I have had great success so far with going through the questions we receive at PBwiki and tagging them with relevant words and phrases, and am reasonably sure that helps our searches. I was looking for help logging in on here, and noticed a lack of taggingness. Just a suggestion!

Company name search can't handle missing punctuation

Tue, 11 Dec 2007 19:20:48 -0000

It seems like your search shouldn't require punctuation in company names such as O'Reilly or Trader Joe's. If I search for "oreilly" or "trader joes" I get a message that "No companies found matching..." I would like it if I could search more easily (including suggestions for misspelled company names)

Yummy search!

Fri, 29 Jun 2007 19:12:03 -0000

I really like how our search is working at present