Recently active discussions in Get Satisfaction tagged with search

Hi Get Satisfaction team,

some more things that came to my mind, while I was surfing here the last minutes:

1.) It should be easier to reach your company "space" (?), you should have the right (and the reason) to place your space on your own site prominently, as you are the provider of this service! E.g. it could be possible to reach your "space" through the click on your logo, which' function doubles with the already existing (and sufficient) "Home" link! A second possibility could be to link it on the right side at the "top" of all the "not-so-important" stuff on the home page. ("not-so-important" concerns the text and is just my opinion. ;-))

2.) Now the title idea: I surf the web and I read feeds and especially the latter constantly reminds me of some companies, I didn't check if they're here. But the problem is, once I searched a company and found it and want to search another one, I have to make at least one click to reach a search page. So maybe a "Do you like to search for another company / product" AJAX-pop up would be fitting, after one has added a product / company to his dashboard.

3.) I'm kind of wondering about certain companies. I have criticised the widespread of half-finished, not fitting or bogus products but in our discussion, we all thought it is correct, that companies would "clean the mess", if they're in control. But as I'm looking into several companies, it doesn't seem to be like that. I just don't know, why there are company "spaces" here, where there are "7 employees are listening and participating", but two of the three products aren't of the company, other is a plugin for another software and one is a completely different product! It seems some user did that, as some people are too stupid to even get this veeery simple and straightforward interface (praise! :)) that you offer them here! -.-
Maybe I'm a little bit too perfectionist, I don't know?! (because of that, I packed all this into a discussion. ;-)) But if it were up to me, I'd even make the addition of a picture to a new company and product a must. ;)

4.) Additional "Sort-by" options: If not there is at least a "personal usage" "sort-by:" function (I know you are looking into that :)), it maybe (also) should be possible to "prioritize" companies and products. Or maybe just drag & drop them around. Although I think, if there will be a "Sort by: personal usage frequency" this almost my above ideas.
But maybe the above ideas are more appealing to you than my last one concerning this. ;-)

5.) I'd still find it very useful (although GS is easy to use and understand) to make a manual and/or FAQ (maybe as a wiki) explaining all the way this works here with Get Satisfaction.
Because I'm constantly asking myself: "Am I missing something? Am I maybe just too dump to find / recognize / get it?" ;) As at the moment, where I'm asking myself, if I'm still missing the manual / FAQ, which you of course do have ever since. ;-)

Hey, have you noticed we've made some changes around here? We just pushed out a big upgrade to the search and topic posting functionality.

Specifically: Instead of a big search/entry box at the top of the page (which sometimes could get confusing -- is it post? is it search?) we now have a much cleaner "Start a topic" button you can use. And it still does suggested topics, but now it does it real-time as you type in your topic.

Along with this, we've made searching for topics much easier to do in the header. We also (finally) have a page full of search results for each company that you can use, and if you don't find the answer you're looking for, we also make it really easy to start a topic from the search page.

Really interested to hear what you think about the changes! Post your thoughts/ideas/suggestions right here and let's talk about 'em.

I really like how our search is working at present