This thought just came to my mind: Do the people working for GetSatisfaction also provide "professional" support for other products that have been added here?
I see that some are providing support for Facebook, which although nice, cannot be very helpful without being a Fb employee.Stuff like software OTOH seem like a better choice as you might have a higher chance to be helpful.
This makes (to me) business sense. By helping people even with companies you are not working for, you create create satisfied users who know that even if their company is not caring, someone else does. As a result they'll keep coming back and spread the word to their friends.
Of course I understand that the point is to have mainly community powered support but the GetSatisfaction employees could act as the perfect catalyst. Thus (for example) one could be the windows expert, another the mac expert and so on.
I work tech for a small company that does mainly engineering work. I was wondering if adding this company to get satisfaction would be a good way to have forums for us to keep track of the problems that we have.
Private forums seem to be nearly useless to us, but I thought maybe if someone from the outside has a way of seeing questions asked as well then we could solve problems faster.
Since it's the support guy's job to stay on top of recent topics in Get Satisfaction, it would be useful to know which ones he/she is on top of. The Recent Active tab is great for this, but there's no way for me to tell if I had the last word in the discussions displayed. If there was a little bit of text next to each topic that stated who replied last and maybe an avatar, that'd be a great relief. You'd know, from just taking a quick glance at the topics, which ones you're on top of and which ones you still need to reply to.
I think this is a vital part that's missing in the current list. Does anyone think the same?
I'd like to seed our Get Satisfaction section with answers to a few Frequently Asked Questions and pointers to popular topics. Things like "How do I get a new password?" etc. Is that a good idea, and where should I get started?
I am a support agent for SynthaSite. We have integrated Get Satisfaction onto the support section of our website. We also include a link to this forum in our newsletters and our automated responses to users. Does anyone have any more good ideas on how to encourage users to use Get Satisfaction to ask their questions. What I am really hoping for is that users will start to support each other by answering the questions of other users (especially new ones) even before I have a chance to. I am sure anyone who has wrestled with the question of how to get your support to scale as your product or service grows has some thoughts on this issue. I would be most grateful if you would share them.
Is there a way to set it up such that emails sent to our company support email address are routed into Get Satisfaction? We are looking for a customer service/support solution such that our employees can easily track what emails/topics have been replied to.
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Lane Becker (Official Rep)
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on June 23, 2008 19:44
Eric Suesz (Official Rep)
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on June 13, 2008 15:12
Todd Jones
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on June 10, 2008 15:40
Igor The Troll
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on May 18, 2008 08:21
philip immirzi
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on April 15, 2008 07:20
Monique
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on April 04, 2008 09:18
Leslie Chicoine (Official Rep)
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on April 02, 2008 22:36
nilnik
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on March 05, 2008 09:57
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