Recently active topics in Get Satisfaction tagged with topic

I think it would be a good idea if it was possible to somehow post a topic for someone else and make it obvious that it is not coming from you. The reason I'd like this is because I recently started a new support forum and I transferred a lot of topics that were asked around the place in individual threads, and I'd like if it didn't seem that they were all coming from me.

Perhaps it could be done similarly to the way Overheard does it, where the topic makes it obvious that it wasn't the poster's original idea.

Maybe a check box when you create a topic saying "I'm posting this for someone else" and an option to provide a name and a URL. Once the topic is posted, it coudl use a neutral avatar for the poster and at some obvious place, if a URL was provided, it would link to the place the original comment was posted. For example, this could replace the "db0 Overheard..." part on the side

Db0 found <name> asking a question on...</name>

Another option would be to be able to create topics from emails. For example I got an email for a problem recently and I would love to have an option to paste it into a special form which would parse the header and create a topic from it like:

Db0 received an email from <name> on </name><time>...</time>

That topic could then automatically send an invitation to the sender's email who would be able to follow a link in the email and join GSFN quickly and without hassle, and then go straight to the response.

The email should again have a neutral avatar and I could then proceed to provide support publicly in GSFN instead of email and get all the associated benefits of that.

Separation of topics created by oneself and others in the personal dashboard

Hi there,

I do have a problem with the real information overload created by creating, answering and subsequently subscribing to all these topics, both to those self-created and to those from others. I did propose several measures against the mess already, but that's not enough.

You must have the possibility to separate the news in your dashboard at the most important and common position (from my point of view):

a) News in topics, that I created. (and maybe answered / commented too)
b) News in topics, that others created and I subscribed to. (and maybe answered / commented too)

So in this case, it isn't about answering, commenting or "voting" as the divider, it is about the question, who created the content in the first place.

Why is this so important?

I think I will remember the topics I subscribed to exactly and I know the ones created of course too. And will interact on these topics anyway, so it is often not about to find a single comment or comments at all (because I'd maybe reaally like (to only use) comments, they're so cute! ;-P), it is always centered around a certain topic.

The other point is, that even if I would be able to drill down the topics to some with a "My topics" search (which you'll soon be implementing, I'm sure. ;-)), it wouldn't help, if let's say I maybe forgot the important keywords or just think about the wrong ones.
(I assume that the topic wasn't created that long ago.)

The normal way, this one topic would get lost e.g. in the huge list of new activity on other topics created by me (if the topic I search is not created by me...). The new way, I could find the recent topic very quickly, as it'll show up immediately as the (almost) first item! This is of course correct also the other way 'round (maybe I'm not creating many topics, but mostly following and commenting.).

Hi there,

it is a problem for me personally, that I can't change the company, when I'm starting a topic! I think that's stupid. Maybe I'm on the site of "Seesmic", but I want to write a question / idea to "Adobe" or "Newsgator", why can't I change the company to another one I did add to my dashboard?

I might have overseen another point again, but I'm happy to learn! :)

Hi. I would like to see support for code and complex urls in topics and replies.

Often we are dealing with a fairly technical topic with a user and it would be a great deal easier to place code samples in the reply. Also, complex urls like this:
http://www.google.com/ig/directory?sy...
dont display properly...

Is there any plan to support this in the future?

Sometimes someone asks a new question on a thread which is irrelevant to the head topic. It would be cool to have a button (maybe just for admins) that would move that post to a new topic. Perhaps it could also give you the chance to select some additional responses that should be moved to the new topic (as responses). This could help keep discussions on topic rather than straying.

It could be just for admins or, in keeping with the "openness" philosophy, it could be open to any user. You might need to work out a way to direct people over to the new topic, in case people return to the original topic looking for the moved discussion.

Ideas, Questions, Problems, etc. could use a new sibling - "Solultion" (or some such).

I've just added a link in my app's "ReadMe" that will link to all new features and fixes in this release.

When I tested it, I realized that without wording in the question to clarify right up front, a speed reader might not realize something marked as a problem has been fixed with a new feature. The "warning" icon is not the impression I want to leave them with. So, it would be great to have a "Share as a Solution" button as a topic type

Thanks,

Casey

I found every reply to a topic carried the original description. This becomes a bit tedious. Can we have the normal thread format with the latest on top and only a single occurrence of the original topic at the bottom??

People are typing their entire problem into the title. That's not how it should work. ;-p

Please limit the length of topic titles, and please put some text like "Hey Company! (brief, one-sentence summary)" above the text box.

Here's an example of the problem I'm talking about: In categories, where can I find transportation that isn't automobile related. Translink, zip car, bicycle for everyday transportation. When I buy a non-sporty fender for my bike so I can ride to work in the rain, even though it's a really small expense, I want to classify it as a transportation expense, not sports. Forgive me if I'm not seeing this. Maybe there is a way I can customize these categories to show the ones that are most relevant to my lifestyle?