Recently active topics in Get Satisfaction tagged with topics

Howdy,

I know Ghostbusters warned us against cross the streams (although they did just that to rid us of the Stay Puft Marshmallow Man, but I digress)...

It'd be incredibly helpful to be able to cross/merge/join conversation threads so that we don't have to drop in a "Take a look over here: ..." link every time someone starts a new topic without taking a gander at the existing ones.

On a related note, you might include the tiny-url you do in the [Twitter] dialog box in the regular view too as cross-linking topics with longer URLs results in some of them getting chopped off. What would be ideal, of course, would be a "Cross-link to ..." text-field where you can type in a search and have it cross-link automatically for you.

That said, having a permalink/tiny-url for each and every response would be useful given that sometimes the thing you want to reference is a response way down the list under a particular topic.

So, to sum up, I'd love some way to cross/merge topics and also a permalink of some sort for each topic and each post within that topic.

--Rael

There should be an option either for the company or for everyone to mark ideas as duplicate of another and somehow merge then together so that they are all under the same topic and followers are tallied together while the original topic is either closed and added as a link to the original, or added as another comment.

This is a classic functionality of most bug tracking systems and Ubuntu brainstorm has implemented it nicely as well and is generally a good option to have on any problem & suggestion tracking system as duplcates tend to occur regularly

Disclaimer: I was about to reply here but it was getting lenghy so I thought I'm better off posting it as a full idea.

I note that you cannot tell from the topic list if a topic has been resolved on not. You have to open it and check if any posts have been marked as "solving the question".

I think the least that should happen is to somehow mark topics on the the replies/followers counter as resolved/implemented/answered. Perhaps a different icon depending on if the company claims that it's solved or if the user says it's solved.

If a topic has both user and company agreeing that it's solved, then a [solved] text could be prepended to the title and people will be able to filter out topics marked as such. This would then be used by people to see how many topics are still open, which should provide an incentive for the company to mark them as solved if they indeed are.

An alternate format could be where a topic could be marked as [solved] by the company, but the user has an option to dispute this. This would again be visible in the list with some kind of special (alarm) icon. This should hopefully trigger the company to provide a working solution in order to avoid having too many of these nasty ones.

Indeed, now that I think about it, an option to do the above and then giving users the option to see all disputed topics, might be a nice incentive for companies to focus more on solving issues and possibly boast about the low number of disputed ones ;)

As an employee of a company, I need a way to identify topics that needs some following up on at a later date. Right now, I'm just following all these topics, but there's no way for me to see a comprehensive list of everything I'm following.

Since it's the support guy's job to stay on top of recent topics in Get Satisfaction, it would be useful to know which ones he/she is on top of. The Recent Active tab is great for this, but there's no way for me to tell if I had the last word in the discussions displayed. If there was a little bit of text next to each topic that stated who replied last and maybe an avatar, that'd be a great relief. You'd know, from just taking a quick glance at the topics, which ones you're on top of and which ones you still need to reply to.

I think this is a vital part that's missing in the current list. Does anyone think the same?

I think a topic type for hints and tips might be a good addition to GS, although I'm not certain how much it is fitting. Nevertheless, I'm throwing this idea out there for comments.

Under this topic type, people could propose ways to use the product/service that many people might not be aware of and that might increase productivity and (of course) satisfaction. It could be used to provide valuable service that might be difficult to place elsewhere.

Other people might then vote this tip as helpful, or even suggest improvements.

Not certain if "Tip" is the best topic name. Other possibilities, include "Hint", "Guideline" etc.

I would love to see my dashboard simplified. perhaps with a simple list of topics I've participated in, and a count next to it showing the # of replies since my last visit. Clicking a particular topic would then show the chronological participation ~for that topic~ that is currently splayed confusingly all over the place. You know, like opening folders for each topic.

Other ideas?

My dashboard only shows recent activity, and I didn't see any links that would let me check old activity (history).

I could check that through a feed, but that takes more steps. I think it'd be useful to have a link to the history in the dashboard to make it easier for people to bring up a previous concern that has not been replied to. Or, maybe there's a better way to implement this? Maybe separating topics into solved or unsolved.

On that note, and regarding this message:

" * You have started x topics. x people are following them.
* You have made x replies. They have been marked useful a total of x times."

Could the x number of topics and replies have a link to the respective topics and replies?