Recently active topics in Get Satisfaction tagged with user experience

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    Fixing the "yet another account" problem Last reply on May 02, 2008 22:33.

    I'm really digging Get Satisfaction and its API. The user interface is intuitive, and I love the dynamic topic suggestions and all of the little touches ("Give your discussion a great title" makes me eager to please the forum gods). Ultimately, I have a burning desire to integrate Get Satisfaction with our website for feedback (myvidoop.com).

    Unfortunately, there's a problem. We don't want our users to go through yet another page of internet paperwork (and remembering another password!) just so they can get an answer to a question--even though the sign up process is very simple and even though it is a one time cost per user. If a user has a problem with our site, why should she have to submit it with a different account on a different site? What can we do to fix this admittedly hard problem?
    Benjamin Stover Benjamin Stover started this conversation on May 01, 2008 21:38. It's tagged get satisfaction, api, account, oauth, openid, user experience, and password fatigue