Invited users (via the Upgrade invite functionality) are not showing up in the admin users page and apparently not getting marked as employees automatically!
We currently have options for Admin, Employee, and Representative, but I was wondering about a 4th level... I'm not sure what you'd call it - but perhaps "Trusted User"?
The idea being that a lot of products or services have users who are deeply familiar with the product/service and it would be great to recognize them as users who can provide "trusted" help. Think about Twitter as an example: there are lots of people who know the ins and outs of the deep roots of Twitter (and how to use it and develop for it) who don't work for the company and thus don't really fit the rest of the title as they don't have a true insider perspective.
I've gotten a lot of questions lately from customers/leads who don't seem to be registered or only have submitted one question to us with no follow up.
Is there any way for us to tell where these people are coming from and how they're finding our page on Satisfaction? I know you have referrer logs, but is there any chance you'd make any of that info available to us?
1.) user not logged-in, enters a new question.
2.) at bottom of new question screen, user clicks 'sign up!'
3.) fill out user acct form, signup successful
4.) taken to new question screen without any of my old question text remaining.
5.) i get frustrated and don't file the question i was going to ask since i'd have to re-type it from scratch. arr!
Loading Profile...
Tommy Vallier
last replied
on March 28, 2008 21:24
Cameron Walters (Official Rep)
last replied
on February 19, 2008 21:08
Lane Becker (Official Rep)
last replied
on October 30, 2007 19:51
itsolutions
last replied
on September 24, 2007 09:03
