Adding getSetisfaction "costomer service & community" on my domain
Maybe this was already answered - I couldn't find it, let me know.
I'd like to add a "getsatisfaction.com" section on my site; however - I don't like the idea of letting my customers see that they are completely outside my domain, for customer support.... it sounds to me similar to having "gmail.com" e-mail address used for business purposes :)
I'm interested to know if there is the option to integrate smoothly "http://getsatisfaction.com/my_company" into "www.my_company.com". Sure, I could hide the URL in many ways and make it look like they never actually left my domain. But I would like, if possible, the option to "hide" all the other companies/products, when I access an URL like "http://getsatisfaction.com/my_company?just_my_company=true"
(e.g. hide the header & the "find a: company" search 'toolbar').
I have no problem if you still leave a "powered by getsatisfaction.com" logo in the page (which may be clickable, and may open getsatisfaction.com in a new window). It's not that I don't want you to get credit for providing the service - but I wouldn't want my customers "confused" when they click the 'customer service' link; they need to see just options relevant to my company - and NOT "support issues" for other companies, too.
Also, the 'regular' URL (with getsatisfaction.com/my_company) may work as it works now - i.e. without hiding anything. If someone reached the "forum" through getsatisfaction.com, there's no problem; but if he reached the forum through my site - I would like him to see only my company's issues, and not others.
Actually - it would be great if through some mechanism (e.g. a 'session cookie'), when I redirect them to getsatisfaction.com/my_company, instead of the regular 'header' I could use my "custom header" - e.g. place my logo there, and have a "return to your account" option. This way, I wouldn't have to hide the URL at all :)
Is this possible/are you planning something like this?
I'd like to add a "getsatisfaction.com" section on my site; however - I don't like the idea of letting my customers see that they are completely outside my domain, for customer support.... it sounds to me similar to having "gmail.com" e-mail address used for business purposes :)
I'm interested to know if there is the option to integrate smoothly "http://getsatisfaction.com/my_company" into "www.my_company.com". Sure, I could hide the URL in many ways and make it look like they never actually left my domain. But I would like, if possible, the option to "hide" all the other companies/products, when I access an URL like "http://getsatisfaction.com/my_company?just_my_company=true"
(e.g. hide the header & the "find a: company" search 'toolbar').
I have no problem if you still leave a "powered by getsatisfaction.com" logo in the page (which may be clickable, and may open getsatisfaction.com in a new window). It's not that I don't want you to get credit for providing the service - but I wouldn't want my customers "confused" when they click the 'customer service' link; they need to see just options relevant to my company - and NOT "support issues" for other companies, too.
Also, the 'regular' URL (with getsatisfaction.com/my_company) may work as it works now - i.e. without hiding anything. If someone reached the "forum" through getsatisfaction.com, there's no problem; but if he reached the forum through my site - I would like him to see only my company's issues, and not others.
Actually - it would be great if through some mechanism (e.g. a 'session cookie'), when I redirect them to getsatisfaction.com/my_company, instead of the regular 'header' I could use my "custom header" - e.g. place my logo there, and have a "return to your account" option. This way, I wouldn't have to hide the URL at all :)
Is this possible/are you planning something like this?
2 people have this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
-
Inappropriate?Hi Virgil,
yes, we do have a solution for you (a bit different from what you describe, but answering the same need), though we're a few weeks away from announcing it. If you're interested in being a part of the early beta on it you can ping tim [at] getsatisfaction [dot] com. Hope that helps!
I’m thankful for your interest
4 people say
this answers the question
Loading Profile...



