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EMPLOYEE
Admin How To: Adding and editing Company Details
The Company Details page of the Admin section is where an Admin can update the info about their company in Satisfaction. Admins can:
- Change the company display name; click "Save name and description" button
- Add or edit the description; click "Save name and description" button
- Add or change out the company logo; click the "Save logo" button
- Add external links; select a label, add the URL and click the "Save links" button
- Change the company display name; click "Save name and description" button
- Add or edit the description; click "Save name and description" button
- Add or change out the company logo; click the "Save logo" button
- Add external links; select a label, add the URL and click the "Save links" button
I’m hoping this is helpful.
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Inappropriate?Right now you have to be an Admin in the company's Satisfaction site to edit the company details. Or a Satisfaction employee. So if you see something that needs fixing, let us know. You can email us at info [at] getsatisfaction [dot] com.
However, you bring up an interesting point. When we were originally conceiving of company details we were thinking that anyone could edit them -- wiki style. I'm not sure where we stand on that now but I can see how it might make sense to at least allow this for unclaimed companies. Hmmm....
I’m wondering what a free for all on company details editing would be like.
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Inappropriate?Perhaps it will encourage companies to take responsibility for their section (if people start writing whatever they want about that company) hehe :)
I’m happy
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Inappropriate?Motivation is good. I could even imagine always keeping a wiki-style description open for everyone even when the company is involved and has set up it's own details. The wiki-stuff may not make it in to any of the near-future to-do lists, but this is a great suggestion for when it comes time to revisit the company section design! Thanks.
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Inappropriate?Why can we edit products but not companies? We should have the same permissions for both. Let anyone edit, or let no one edit. Products are no more or less sacred than the companies that create them... -
Inappropriate?yup, you're right. it's a legacy thing on our end. we have plans to update managing and editing info for both companies and products closer to the end of the year/beginning of next, and allowing a much greater flexibility for editing both products and companies will be included in that rev.
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Inappropriate?Well, I just added my company and made I mistake in url.
I went and claimed my own company and was told to wait 2 business days!
Do I have to wait till my company is confirmed that it is my company before I can edit my comany's details???
I’m confused
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Inappropriate?Do you mean you made a mistake in the URL you added that goes to your external web site or the URL for your Satisfaction site? If the former, that's easily fixable by us now or by you once you've been set as an Admin for your site. If the latter, we'll see what we can do about that on the back end. In either case, please let me know what the URL should be. You can post it as a reply here or email me at amy [at] getsatisfaction [dot] com.
As for the company add and claim process...
We have a process in place to help ensure that we aren't publishing bad data or spam sites. We check for a logo, description and valid URL to the company's external web site. Once all is in order we make the company "public" which means it then shows up on the Companies page and is findable via company search.
We then have a separate process for accepting claims as we need to verify the claimant's affiliation with the company they're claiming. This protects you as it prevents false claims. Once a claim has been accepted the claimant is made Admin of their company's Satisfaction site and can edit the details, manage roles, grab widgets to put on their own web site, etc.
These processes don't always take two business days but we need to give ourselves time in the event we can't get to it right away.
That being said, we can get to yours today. Please just let us know the correct URL. Thanks!
I’m sure we can get this cleared up
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Inappropriate?Amy it is my externel url. Needs to be changed from www.ivbsolutions.com to www.ivbsolutions.net
Also please change contact title to PHSDL www.phsdl.net
and Igor The Troll title should be for www.igorthetroll.com
Also the ivbsolutions url is live
http://getsatisfaction.com/ivbsolutions
I will submit evidence to such matter in a few minutes.
I’m confident
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Inappropriate?Okay here is the proof.
http://getsatisfaction.com/ivbsolutions
As you can see, the company details are live, even when a user is logged out.
http://www.phsdl.net/forensics/getsat...
You have nothing to block the SERPs like Google from indexing the page, because you do not disallow.
http://www.phsdl.net/forensics/getsat...
This is a potentilal exploit.
Even you do not link internely to the url in question, the url is made live by your CMS, and can be accessed from the Web.
Alll someone needs o do is to drop a link to this url or a high PR Website and it will be indexed by Google robot in 1 hour.
Once it is indexed by Google it is cached in Google and internet archive, even if you delete the url...big probelm...
Okay will talk to you in a few need to buy some sigs..:)
I’m confident
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Inappropriate?I am documenting the customer satisfaction process on
http://www.travelinasia.net/forum/vie...
I’m confident
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Inappropriate?Actually, Igor, if you look at the code under the http://getsatisfaction.com/ivbsolutions you'll see this meta tag: <meta name="robots" />
This tells Google to not index your page nor follow any of the links on it for indexing purposes. -
Inappropriate?Did you guys just out it in now, or it was put in when the account was created? Does the meta noindex nofollow gets removed once the account is verified?
Only good robots follow robots.txt protocol, and even having noindex no follow does not prevent aa good robot from crawling the page.
You can refer to Adam's official view on this, I can fetch the url if you doubt. Parahpraising Adam Lasnik, :If you want to keep Google or other SERP from indexing the page, put it behind a password protected authentication directory, exe. .htaccess Apache command to authorised user."
But we do not make pages for robots, do we? Humans can access the page, and if it has wrong information, your company maybe held liable!
Please remove the meta of noindex and nofollow of ivbsolutions once the account has been varified.
Igor
I’m confident
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Inappropriate?Sory got to get the hang of the bord, check the meta talk bellow.
I have been working with SEO for 7 years now. -
Inappropriate?We've had that meta tag there for awhile for obvious reasons, and it is indeed removed when we mark the company "public." We are aware that it is not foolproof, and we quickly remove content that we don't want linked to. The noindex does serve the purpose to disincentivize spammers relative to other channels.
As for the liability you're talking about, there is plenty of case law that protects a community site like ours from being held liable for the things members say, particularly if we respond in a timely way. Keep in mind, that we are highly motivated to make this a productive space for customers and companies, and we believe that cultivating integrity in the data is at the heart of this.
As for your suggestion that all non-public sites be registered users only, we'll discuss internally. There are pros and cons to doing this from our business standpoint, but on it's own it's not a bad idea. -
Inappropriate?Mr. Muller I am a business man as well as a developer so from a marketing point of you I totally understand the opt in vs, opt out.
I aslo understand the pros and cons of them both.
But if you are to become Authoritative network some level of vigilance is paramount.
Yes in my case you are handiling the issue in a timely matter, but would would happen if someone woul try to use black hat SEO to hurt a company, brand or a person?
Having a wiki platform is really great and I totally support it as Wikipedian editor. But the resk involved in monitiring and verifying the creation of a new company on your network, amybe high unless you will to put resources in moniting new changes.
Does your platform support moniting of new information? If it does not you may find it problematic.
On Wikipedia, when a change is made to an article it is scrutanized without delay by an editor, using a speciliazed script to keep a detective eye on articles monitored.
So if some one was to contribute Spam from a dynamic user - non regesterd user, that change is detected and checked instentanoiusly, if the information is not authoritative itt is reverted back within 5 minutes.
Can your company garaunty that? If you can by all means go with opt out platform!
Igor -
Inappropriate?Mr. Muller thank you very much.
I feel like I am getting an uper hand on you, and that makes me ashamed...
I am getting back much more than I am contributing to the GetSatisfaction network.
I am totally satisfied, and very happy to be one of the newest members of this avangart network.
Thank you,
Igor Berger -
Inappropriate?not very easy to find admin section, Ui is poor, I want to change the company description because first chararter drops, how i can change that thanks you -
Inappropriate?Sorry it has been a difficult process for you. I saw that you recently added your company, and I have made the change you note.
I’m here if you need me.
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