Admin How To: Adding and editing Products and Services
To set a primary product or service that has already been added to your Satisfaction site simply select it from the drop down list provided.
To set a primary product or service that has not been added to your Satisfaction site, click the "Add a new product or service" link. Fill out the form that pops open:
Product name; Upload an image; Select "Product" or "Service"; Add a description; Add a link to your external product or service page by clicking the "Add a new link" button; click "Create Product" or "Create Service".
Now find that product or service in the drop down list and select it.

If your company has several products or services it may not make sense for you to set a primary one. In this case, you can add all your products and services by clicking on the "Add a new product or service" button in the left column of the main page of your Satisfaction site. A window will pop open where you can add the name, upload an image and add a description and an external link.
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Inappropriate?How do you edit a product/service name?
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Inappropriate?Hi Terrence,
Right now, as with deletion, you can't edit a product/service name. However we can help you with it. You can contact eric [at] getsatisfaction [dot] com and let him know what you need. -
Inappropriate?I'm not able to add a new product: I submit the form, the lightbox is closed and nothing changes. Is this normal?
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Inappropriate?Hey Scott, thanks for the prompt reply!
Now, I have another issue: product names must start with a letter, what if we have one starting with a number (16bugs)?
Thanks again! :)
I’m confident
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Inappropriate?Oh, that sucks...
If I remember right, that is just a technology issue from a while back, let me check and confirm in our testing environment that things to go boom when I remove the restriction. I'll report back soon. -
Inappropriate?Fixed.
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Inappropriate?It works like a charm. Thanks for your promptness!
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Inappropriate?How do I delete a product that is associated with our Company?
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Inappropriate?That is a good question. At this point, you cannot delete a product, but I can help you. I am the one who is here to weed and prune. Please let me know, and I'll take care of it. You can do that here, or e-mail me at eric [at] getsatisfaction [dot] com.
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Inappropriate?Some of our customers don't assign the right product to their question (they usually insert the default one). I may add the correct product but not remove the wrong one: why?
I’m unsure
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Inappropriate?Giuseppe: In the past, we didn't allow anyone to edit products, but we now let admins take care of their own product curation. So, admins can delete products. But, if a product has a lot of topics associated with it, you can't delete it. We keep that as a fail-safe so folks don't accidentally delete a product that might have, say, 100 topics associated with it.
But, I can delete any product, so call on me to take care of any of these details, too. Happy to help. I'll dig around your company's products and do some gardening. Our product curation admittedly still needs some work, so thanks for your patience as we develop it.
I’m your gardener
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Inappropriate?What if I want to add a widget for each of our products to this site?
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So you want to put product-specific widgets on your web site? -
Hey, Stacia. If you want to use Get Satisfaction widgets on your site, let us know if you have questions about how they work. If you want to put your own widgets on our site, I don't believe we can host widgets. But, I don't want to assume too much. Can you explain a little more for us? Thanks!
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