Allow pre-publication moderation (and implicitly, private threads)

Is there a way to moderate questions before they become public? There should be!

We are somewhat concerned that users may post personal information inadvertently. Allowing us to keep questions private or choose to release a thread publicly will solve our biggest (only?) problem with Get Satisfaction.

I’m hopeful

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Eric Suesz, Official Rep, replied on May 12, 2008 22:39

We are working on adding a "private note" functionality whereby customers can include any sensitive info like this in a separate field. That's one part of it.

We also are playing with the idea of having flagged content be put in a possible purgatory area for review. In this way, you could spot sensitive info that a customer may have inadvertently included.

So, yes, you are correct -- this is something we need to do. Spot-on idea!

I’m right there with you

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Excellent! – Alan H., on May 13, 2008 18:44
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Amy Muller, Official Rep, replied on May 13, 2008 16:54

To clarify, though, we don't have plans for content to be held for moderation BEFORE publication. As Eric mentions above, we are considering the idea of flagged content being hidden temporarily until Get Satisfaction moderators have a chance to review it and determine if it qualifies for removal or not. However, external company reps will not be able to remove users' content from GS. That is intrinsic in our "Switzerland" model.

But also, as Eric mentions, we will be providing some additional fields for private information when posting topics. Only official reps from a given company will be able to view that private information so that people can safely post it. Hopefully this feature will serve the need you have.

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It actually should, as it helps make it explicit to the user that most of what they are posting is PUBLIC which is an issue that has arisen (personally, I once asked Pownce for a refund here on GetSat which was not something I really ment to do publically) -- so this does solve the issue I had. Thanks for clarifying. – Alan H., on May 13, 2008 18:45
Great! I'm glad that your needs will be met by this feature. Stay tuned... – Amy Muller (Official Rep), on May 13, 2008 18:56
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Eric Suesz, Official Rep, replied on May 13, 2008 18:04

Yes, please don't misunderstand me. I mean that we may hold flagged content aside while we review it. But, we do not have plans to turn moderation over to company reps, for example. I hope that I've understood your idea, but please correct me if I have gotten anything wrong.

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Nope, you understood our concerns exactly and we'll be very pleased to see the features you and amy described. The sooner the better. :) – Alan H., on May 13, 2008 19:56