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Any news about the Getsatisfaction "new interface"
Hi Getsatisfaction! I searched for a major thread I could just add to about an "improved getsatisfaction interface", but I couldn't find one that really fit the bill!
So I ended making this new post to ask for news about the "new and improved" getsatisfaction interface, which would incorporate most (?) of the great input floating around all over this group!
Thanks!
So I ended making this new post to ask for news about the "new and improved" getsatisfaction interface, which would incorporate most (?) of the great input floating around all over this group!
Thanks!
I’m excited
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The best answer from the company
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You might have noticed.. we've just deployed a pretty significant revamp of the topic page.
The company says
this answers the question
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Inappropriate?We're in a pretty iterative mode, so what we do release will be inevitably changed. It's always going to be changing, so "new" might always be a relative term for us -- or at least in the next year!
That said, I'm actually writing about our new topic page right now. I'll be blogging about that when that page is ready to go, perhaps by tomorrow. More probable that it will be Monday. What will be new about that page (this page you're looking at right now, actually) is a lot of "status" related items -- ability to mark problems as "solved", viewing stats about each topic, pushing the "best" solutions from the company to the top, a mood meter to see how everyone in the room "feels", new ways to comment on people's replies. Plus, we'll have a few more ways to share topics with other people both inside and outside of Get Satisfaction.
Beyond that, we've got a ton of company-specific tools we're working on, and those will be rolled out in the coming months in phases (for more about that, see here: http://blog.getsatisfaction.com/2008/...).
We also added an improved "new topic" posting page recently, which we're really happy about. We wrote about that here if you missed it: http://blog.getsatisfaction.com/2008/....
Hope that helps. I always blog about big feature changes, so that's one way to hear about it.
2 people say
this answers the question
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Inappropriate?Okay thanks very much Eric. I've added the blog's RSS feed to my reader.
I’m thankful
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Thanks for subscribing! Warms a blogger's heart. -
Inappropriate?You might have noticed.. we've just deployed a pretty significant revamp of the topic page.
The company says
this answers the question
1 Comment Add a comment
This answers the question
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yay comments!
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Inappropriate?Yes, I just noticed! Looks good. I was going to start a new conversation about this new interface, but perhaps this is the best place to have people weigh in.
I’m new and improved
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Inappropriate?Hi Scott! Yes I did notice it but not how you might have wanted me to :-)!
I think you rolled it in while I was composing a particularly long reply (not a new posted item) to someone's post. So instead of becoming a nested reply, it became a comment and all my html tags didn't show up!
But no big! I just re-did it as another posted item and it's all good now. The first comment however is still there, long and ugly! Can I still take it down please?
Also (and maybe this was just a glitch) on my re-posted item, I tried clicking the "edit (for 15 minutes)" link but nothing happened. Will try it again when I post something else.
I also saw:
the Mood Meter - nice!
the Share / Follow box - great idea!
I’m happy
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This answers the question
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There! I tried the "edit" option again on this post of mine - nothing happened... :-)
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Yes, I will gladly take it down. I noticed, too, as I was following the conversation.
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Oops! Sorry about that. Hope it wasn't too much trouble.
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Nope, no trouble. I compose in notepad so I still had the original text when it happened :-)
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Always a sound course of action Rene! I've got some code around here to auto-save forms into our database, but it hasn't yet been finished :)
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Inappropriate?Thanks guys.
I noticed the changes and came looking for a post explaining them. I found this thread.
It's looking good. I still need to do some exploring though. I understand all about iterative change, but it is always exciting to see something "new", while knowing that the next "new" thing is just around the corner :-)
I’m excited
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We'll be publishing a blog post this morning to explain the changes. Just want to iron out one or two little bugs. Thanks for your patience!
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Inappropriate?Looks good, just a couple of points here:
1) Isn't it a bit odd that anyone can label any reply by a rep as a "Company Reply"? What if the rep is just voicing his own opinion and someone comes along and labels it as a "company reply"?
2) Can you explain the differences between a comment and a reply?4 Comments Add a comment
This answers the question
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1) That's a bug. :(
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i can try! we're experimenting with the ability to add a comment to anybody's reply, like this one here, that shows up much smaller and less prominent on the page, in the context of the initial reply. we noticed a *lot* of the activity on topic pages was comments like "that helped!" or "nice!" and we wanted to find a way to allow people to jot short messages like that without them taking up too much of the thread or getting emailed to everybody who's participating. and so, comments! i'm sure we'll be iterating the feature as we go along, so any thoughts you have are more than welcome.
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oh and, this is implied above, but just to be clear: comments only get emailed to the person who's reply they're responding to, not everybody who's participating in the topic.
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fixed. Thanks ezuk!
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Inappropriate?Oh, and another thing:
I've noticed that I can now set a status for problems -- "solved", "in progress", etc.
The thing is that most users actually post their problems as "questions" in our forum (sfn/Tibbo). And for Questions, I can't do that (I think). Right?
Any workaround to this? Can I re-classify a question as a problem, if I'm the admin?
I’m liking the new changes!
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And I believe Thor wins' the day (inside joke)
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Inappropriate?The biggest problem I see is the change from "mark as useful" to "this answers the question". In the past, when I found a response helpful and informative, I would "mark it as useful", even if it didn't actually "answer the question". Now, when I review those old posts, it says "You say this answers the question". No, I don't say that. YOU say that. Retroactively rewording my contributions is dishonest, it does not reflect what I actually did, and I don't appreciate it. I can avoid using that feature in the future (unless a post "answers the question"), but all those old answers improperly overstate my position, and are more likely to confuse a n00b who doesn't realize that the post he's reading doesn't "answer the question".
I’m disappointed that no one thought this through
1 person says
this answers the question
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Oh, we thought it through. We also saw the lack of people starring topics and decided to make things more explicit in the face of changing some people intent. I'd be happy to remove your data.
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We actually use(d) the "mark as useful" over in the PBwiki section; I can't speak for the others. I don't want you to "remove my data"; I want my data to remain as it was when I posted it. If I mark something as useful, that's because it was, well, useful. For you to decide that my comment should mean something else is dishonest.
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It's dishonest in your opinion, which is, of course, wrong in mine. To use a beta service and not expect things to change or be removed is setting yourself up for disappointment. Your comment of "This is useful" should now be posted as comments like this.
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Over in Hubdub, the "mark as useful" was used -- dare I say, more than it wasn't!
The problem with it was the repetition of the same comment in the message thread. With message threads exceeding 150 posts, this duplication was an annoyance -- not to mention confusing to a newbie.
Rather than move the starred message to the top, leave it in context, in the thread.
Maybe put a widget near the top of the question to allow users to view the "most useful" questions if they wanted to.
I'm sorry to see it go. -
what a load of crap, scott, where does it say on this page, for example, that i'm using a beta service? and where does it say that my content and context within can be altered? i was forced to use this service by PBwiki, there was no choice, so all and all, 'using a beta service' is hardly an argument in this case. and by the way the new interface stinks, in my opinion
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Hey vangispen, do you have any specific feedback on what's stinky about this new interface? We'd love to hear it.
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Cameron, I don't think vangispen got an email about your question.
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Inappropriate?Not a fan of the new comments - liked proper threading much better.
Big fan of the 'mark as solved' etc stuff - would be nice if that showed up in search results/browsing listings and stuff instead of just when you hit the actual page
Would be nice to be able to mark as solved without having to write a reply3 Comments Add a comment
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Yes, we were just talking about how to make it possible to mark it w/o replying. You're sharp!
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Hey Stephen, we never actually had "proper threading" any more than we do with the comments. The layout was still only two-level as you see now. The only *real* difference is that we're now trying to downplay the second level comments, but further discussion is welcome. Do we have a topic for "What do you think of the comments?" yet?
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I don't think we do have a topic specifically about the comments. I may just start one, then. Thanks!
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Inappropriate?I'd also like to be able to un-say something solves the problem, like I used to be able to un-mark something as useful
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