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Click-heavy navigation
A quick criticism I'd like to levy against your otherwise great service.
It's extremely click-heavy, and sort of a huge pain to navigate.
1. You need to click into every post - then you need to manually scroll all the way to the bottom.
2. Pagination - I need to click into a new page to get the next 6 posts? I don't see a great reason for making it so few. 15-20 seems like it wouldn't come at much cost.
3. Use of back button. Satisfaction is one of the few modern web-apps that relies so heavily on the "back" button to get around. If I'm on page 5 [again, grr] of recent posts - have clicked in to some topic, then manually scrolled to the bottom, the only way I can get back to where I was before is by hitting the back button. There isn't a next or previous topic [requested elsewhere] to help me keep moving along
I know you guys are really trying hard to approach customer service from the perspective of what is best for the customers, and I totally respect that. But most of the time on the site is going to be spent by those answering requests, not those occasionally needing help. For us, things really aren't optimal right now.
It's extremely click-heavy, and sort of a huge pain to navigate.
1. You need to click into every post - then you need to manually scroll all the way to the bottom.
2. Pagination - I need to click into a new page to get the next 6 posts? I don't see a great reason for making it so few. 15-20 seems like it wouldn't come at much cost.
3. Use of back button. Satisfaction is one of the few modern web-apps that relies so heavily on the "back" button to get around. If I'm on page 5 [again, grr] of recent posts - have clicked in to some topic, then manually scrolled to the bottom, the only way I can get back to where I was before is by hitting the back button. There isn't a next or previous topic [requested elsewhere] to help me keep moving along
I know you guys are really trying hard to approach customer service from the perspective of what is best for the customers, and I totally respect that. But most of the time on the site is going to be spent by those answering requests, not those occasionally needing help. For us, things really aren't optimal right now.
I’m undecided
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Inappropriate?Thanks for the feedback, Jeff. We are constantly evolving and iterating the UI and I know we're working on the issues you raise. I'll be sure our product team sees this.
I’m with you
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Inappropriate?1. If you click on link "Last Reply 14 minutes ago" it is an anchor down to the bottom of the page (well, specifically the last reply, but you get my drift).
2. I hear you on the pagination. I'm working on a patch right now to increase the default size to 20. I can't remember why we decided on 6 to begin with, so let me get sign-off from the rest of my teammates before I publish the change.
3. Flickr was a big inspiration for us and, if you've used it you know that it is also 'back' heavy (We'll call them webapps with a badonkadonk).
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Please don't think we haven't taken your suggestions and thrown them out the window. We totally realize that we need to improve the interface that you as a company owner interact with day in and day out.
We're currently working on the "Team" section of the site that aims to improve all of these pain points. The goal is to position the interface so you can handle your workload easier. I don't have a ton of details on its features since I'm heading up a different effort.
I hope a "I feel you, please bear with us" is enough for you. I think I've got an idea how I can implement next-previous as a bookmarklet. I'll see if I can develop it tonight, but it might be a day or two for that. -
Inappropriate?You'll notice that each topic page now has 20 topics shown.1 Comment
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Awesome, Scott. Thank you! -
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