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Confusing User Interface
The Satisfaction UI is so confusing! Great concept and look & feel, but impossible to navigate/understand. I'm a UI designer and it took me 3 mintues to figure out how to make this post.
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Inappropriate?Hi Ben!
Thanks for the feedback. How was it confusing for you? What did you expect and how was the experience divergent from that?
I’m hoping for more nitty gritty details
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Inappropriate?we agree that we need to work on the posting interface, though -- it has much more of a search than a post feel to it, at the moment. it's a priority for us in the new year.
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Inappropriate?Too much going on on the page. Not clear where to click to reply or post. Most items have the same importance value - your eye doesn't know where to go. Too many extraneous graphical objects competing for attention. Perhaps too much information/many options in general. To get more value out of it, i want to be able to use it faster. To know where to click more quickly. -
Inappropriate?Ah yes, the weighting on the pages is an issue across the site. Starting a topic is confusing and we're designing a new version right now. Well begin by saying *Start here* and by the time we're done there will be a whole new way to submit topics. You bring up some really good points, thanks!
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Inappropriate?I had the opposite reaction to the UI. It felt very intuitive and I when I used it on the Timbuk2 site I found the results were just what I wanted.
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Inappropriate?thanks Derek! i'm glad it was so intuitive for you.
different people have varied expectations based on their preferences and past experiences. we try not to be vanilla for the median, but instead excel for a majority. we've had to think a lot about who you are, how you're using the site and what you'd want to do on every page. we've tried to expose the options you need and clear away the rest (that is, until you need them). i am particularly adamant about not creating a service that is an exposition of the database. instead making it more like the flow of a game experience.
we're putting up a new super-fast navigation, and i hope you like it Derek! in Satisfaction it's not about training you to know the whole system map, it's about getting you where you want to be *right now*. we don't always get it right, and we can't get it right for everyone, but keep the feedback coming, and we'll keep working to improve the site.
I’m thankful for vocal customers.
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Inappropriate?Since the companies that may use this site would differ quite a bit in personality and product, I would expect a bit of a reaction to the mild "cliff" in the experience from company site to here. Hoping though that going all vanilla wouldn't be the solution. I actually like the aesthetic here that comes out of a particular UI approach - where the scale and layout of elements do not necessarily represent the hierarchy of features of the larger page (as with 2D graphic design) but rather the needs of each particular activity in the page. Once I step off the page level and follow an area or activity, things come into focus pretty well. This is what I sense and I think it's a great maneuver.
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Inappropriate?thanks Ericson, we've gotten a lot of positive feedback on the experience-focused design of the site, despite it's departure from the more typical information-architecture approach. the cliff as you call it, is definitely on the radar, and we've got a little something special coming early next year in response. we're going to release a version of Satisfaction code-named Sprinkles. it's Satisfaction, on your site, really specific to you. a little like Wordpress, you'll be able to grab Sprinkles and put it up on your server. so, if you want to control the presentation of Satisfaction, go for it! Sprinkles is completely hackable.
for those who don't use Sprinkles in the future we'll still need to address the jump between sites. some companies have talked to us about actually making the 'cliff' even more noticeable, so that as user move from say Timbuk2.com to Satisfaction the transition is obvious and clear. we'll keep working on it, thanks for bringing it up!
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