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Crossing the streams?
Howdy,
I know Ghostbusters warned us against cross the streams (although they did just that to rid us of the Stay Puft Marshmallow Man, but I digress)...
It'd be incredibly helpful to be able to cross/merge/join conversation threads so that we don't have to drop in a "Take a look over here: ..." link every time someone starts a new topic without taking a gander at the existing ones.
On a related note, you might include the tiny-url you do in the [Twitter] dialog box in the regular view too as cross-linking topics with longer URLs results in some of them getting chopped off. What would be ideal, of course, would be a "Cross-link to ..." text-field where you can type in a search and have it cross-link automatically for you.
That said, having a permalink/tiny-url for each and every response would be useful given that sometimes the thing you want to reference is a response way down the list under a particular topic.
So, to sum up, I'd love some way to cross/merge topics and also a permalink of some sort for each topic and each post within that topic.
--Rael
I know Ghostbusters warned us against cross the streams (although they did just that to rid us of the Stay Puft Marshmallow Man, but I digress)...
It'd be incredibly helpful to be able to cross/merge/join conversation threads so that we don't have to drop in a "Take a look over here: ..." link every time someone starts a new topic without taking a gander at the existing ones.
On a related note, you might include the tiny-url you do in the [Twitter] dialog box in the regular view too as cross-linking topics with longer URLs results in some of them getting chopped off. What would be ideal, of course, would be a "Cross-link to ..." text-field where you can type in a search and have it cross-link automatically for you.
That said, having a permalink/tiny-url for each and every response would be useful given that sometimes the thing you want to reference is a response way down the list under a particular topic.
So, to sum up, I'd love some way to cross/merge topics and also a permalink of some sort for each topic and each post within that topic.
--Rael
I’m getting more satisfaction each day
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The more people who like this idea, the more it gets noticed.
The company is working on this idea.
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Inappropriate?Hi Rael -- Thanks for your thoughts. You'll be happy to know that cross-linking topics it totally on the road map!
I’m looking forward to this feature
1 person thinks
this is one of the best points
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Inappropriate?w00t! Thanks, Amy.
(Great job title, BTW. I used that as my unofficial title for the Emerging Technology Conference. Too much Love Boat for you too?) -
Inappropriate?Oh yeah. Every evening before dinner.
I’m still trying to figure out why my very conservative parents didn't have a problem with Love Boat.
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Inappropriate?I'd love this feature too. Most new users don't take the trouble to search through old questions, and it would make life easier for support teams if we could explicitly say Question 1 and Question 2 are the same. 8-)
Am also happy to see that individual replies within threads have their own bookmarks now. 8-)
I’m in a good mood
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Inappropriate?mdy,
This is something that we will be working on soon. We're just starting on a big effort to improve tools for companies using Get Satisfaction, and this is on the list.
We want to really start to bring in tangible value to our company administrators, and some curation powers in the system will be a big piece of that.
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Inappropriate?Thanks, Scott. 8-)
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Inappropriate?I will love this too. I transfered my FAQ here and it was great to use the Wiki style of cross referencing so that I didn't have to rewrite everything several times.
I’m excited
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Inappropriate?The Irony is delicious
Smart titles are cute and all but it does create problem for people wanting to avoid making duplicates
I’m annoyed that I missed this topic
1 Comment Add a comment
This is one of the best points
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We're improving the interface and search to help discovery, too! -
Inappropriate?Fwiw, what I've been doing in the meantime is using the tag feature to tag similar or related topics with (what I think are) descriptive tags.
On the Twitter forum, for example, instead of just using "badge" as a tag, I'll use "wrong tweets in badge" so that those topics can be easily selected from all the other badge-related problems.
I figure doing this now will help company administrators later -- with descriptive tags, they can more easily find various related threads that are candidates for merging/linking when the merge/link feature becomes available.
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Btw, Thor, I'd been meaning to ask -- when related topics get merged/linked in the future, will the bookmarks/URLs for existing replies within the topic pages be changed as a result? Or will the individual threads still remain intact and therefore retain their existing URLs?
I rely heavily on such links right now. For example, I frequently point people to specific replies in related GSFN threads if those replies are relevant. I also link to specific GSFN replies from outside of GSFN. So if a topic merge will be done, I hope the GSFN team will find a creative way to merge topics without breaking all those links.
P.S.
I wouldn't be surprised if you've already thought about this, since the GSFN team has consistently impressed me with its careful attention to detail. But I figure it can't hurt for me to mention it.
I’m looking forward to the Merge/Link feature
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Inappropriate?Great idea with the tagging, mdy. I think I'll start tagging that way myself.
I’m consistently impressed with mdy.
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This is one of the best points
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Aw. Thanks!
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Inappropriate?Indeed, mdy, we are concerned with preserving links as well. We are designing the merge feature not as a complete merging of several topics into a single one, but rather as a specialized linking feature. Our approach will provide the benefits of combining duplicates into a merged view with the advantages of maintaining their own histories.
I’m excited
1 Comment Add a comment
This is one of the best points
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This sounds great, Thor! Thanks!
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Inappropriate?Any ETA on the merging feature?
This biggest drawback with using Satisfaction is that we get many many repeated requests for the same piece of support. There are two basic reasons for this
1. You only show six topics on the front page - this is kind of ridiculous. Why bother showing any, if you're only going to show six? It doesn't provide me much of a view of what is going on or what people are talking about.
2. I can't merge multiple topics into one -
Inappropriate?We're working on both these issues right now. I hear you on the urgency to tighten this up--we experience the same issues ourselves.
I’m anxious
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Inappropriate?Howdy! As a workaround for now I have been opening related threads each in their own window, answering in 1, and then dragging and dropping the URL of my reply (the time I responded is linked) into the textareas for the related thread replies and that way quick-linking between them.
Hope that helps, Jeff!
Rael -
Inappropriate?Hello. Hope you don't mind me revisiting this old topic. 8-)
I just wanted to ask a couple of questions:
1. Will this link / merge feature be available only to company admins?
2. When I link several topics to each other, can I nominate one of them as the "master" or "parent" topic? My rationale for asking is this:
If I can nominate a "master" or "parent" topic, then perhaps all the related "slave" or "child" topics can be locked down to prevent the addition of further replies or comments.
Instead, the bottom of the "slave" or "child" thread would have an automatically generated link to the "master" topic (meaning the admins or the users won't have to manually input that link). And the master topic remains open for replies and comments.
Also, if we had the concept of "master" or "parent" topics, we can use that metadata to provide better search results. For example, when someone uses the topic search feature, the "slave" or "child" threads can be made to appear lower in the list of results (or perhaps be suppressed entirely) while the master topic can be the first to be displayed in the search results.
I’m starting to think I drank too much coffee today.
2 people think
this is one of the best points
3 Comments Add a comment
This is one of the best points
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Great questions, mdy. I'm not sure if we have all the answers yet but I'll pull someone in from the product side to give some more perspective.
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These are all good suggestions. I don't think we've conceived the final state of this tool yet, but we will circle back and let you know what we come up with.
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Thank you both. 8-)
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Inappropriate?Yup, merging is highly needed. There simply are too many people, seemingly not willing, or too over ambitious to use the search function.
That problem is sadly as old as the internet and the first forum itself...
Glad to hear, it is being worked on.
Tyler out!
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