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delete posts
How do I delete posts located in my own company? I'm brand new to this service and learning how it works.
I’m confused.
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That is correct: Admins cannot delete or otherwise change or censor user comments. Because this is a thread of conversations, we want to preserve responses and not delete content.
For your other question: you can uncheck an official response if you like. You can even have more than one official response. If you've updated an official response, uncheck the old one and indicate the new one -- that's one way to tackle it. The idea is to show the actual conversation as long as it goes on -- as much transparency as possible.
And, about flagging: When anyone flags content, people at Get Satisfaction -- me, and others here -- weigh it as potential spam, as inappropriate, as crass commercialism, etc., and try to come to the best conclusion we can. We do remove some content, but we try to avoid this -- again as much transparency as possible.
The idea is that you give up control to reap the rewards of more -- and more authentic -- contact with customers.
I’m hoping this helps at least a little
The company says
this answers the question
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Inappropriate?Essentially, if you've started a topic, you have 15 minutes to edit it.
This answer also might help you: http://getsatisfaction.com/satisfacti...
As an addition, we're very focused on transparency and openness, but we do sometimes remove posts that are flagged as spam or inappropriate or crass commercialism.
Let me know if this helps, or how I can help you out more.
I’m hoping this helps
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Inappropriate?Hi Eric,
Thank you for the reply, but it does not seem an answer to my question.
I got the part about editing threads I started, which is great. My question is about deleting (meaning: moderating, and yes, silencing) people who post items we don't want in the forum for my company. I'm interested in the threads and posts from other people, that appear right below our logo, and appear in the widget on the site.
After reading around on the site, and from what I interpret from your answer, I think, if I understand correctly, the answer to what we want to do is: "you can't". I'll be explicit: As an admin of a section, I cannot delete posts that other people have made in that section. Is this accurate?
Also, let me make sure I understand: Users have 15-minute window to edit a post they make, but after that the user is not allowed to change it. Does this apply even for posts in the section for which the user is an admin/rep? Admins/reps cannot go back and edit posts or "official replies" later. Please verify this is accurate. What happens when the situation changes and the content in the post is no longer correct? Do we flag our own content?
Also, when a post is flagged, how do we review those? When you say "we" - who is that? Is this something that GetSatisfaction team reviews for us? I guess I'm missing some basic things about how this is supposed to work.
Thanks!
I’m undecided
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Inappropriate?That is correct: Admins cannot delete or otherwise change or censor user comments. Because this is a thread of conversations, we want to preserve responses and not delete content.
For your other question: you can uncheck an official response if you like. You can even have more than one official response. If you've updated an official response, uncheck the old one and indicate the new one -- that's one way to tackle it. The idea is to show the actual conversation as long as it goes on -- as much transparency as possible.
And, about flagging: When anyone flags content, people at Get Satisfaction -- me, and others here -- weigh it as potential spam, as inappropriate, as crass commercialism, etc., and try to come to the best conclusion we can. We do remove some content, but we try to avoid this -- again as much transparency as possible.
The idea is that you give up control to reap the rewards of more -- and more authentic -- contact with customers.
I’m hoping this helps at least a little
The company says
this answers the question
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Inappropriate?I see one use case where this is an issue. We happened to be testing the service over at Conduit Labs and so we made a bunch of test posts before we realized that we could not delete posts. Now there are a bunch of bogus/joke posts under our own company.
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This answers the question
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I'll remove those for you. I see your flags. Thanks for flagging! I'll remove them for you.
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