Error message "Canonical name has already been taken" explained

If you get an error when trying to use Get Satisfaction that reads "canonical name taken" here is what has happened: When signing up, you probably double-clicked on the submit button, which resulted in two accounts being created. We thus have a duplicate account for you, and that is preventing you from signing into Get Satisfaction later on. This isn't your fault, but rather a bug we need to fix.

Until we fix this, we'll need to manually remove your duplicate account. You can contact me at eric [at] getsatisfaction [dot] com, and I'll make sure we get you up and running again by deleting your duplicate account.

Sorry for this inconvenience to our users. I know it's a limitation we can outgrow, though, and hopefully soon!