Feedback on problems using GetSatisfaction

I just used your service for the first time and had some problems so I thought I would give you some feedback.

Firstly I received your registration emails but didn't recognise the name GetSatisfaction as it was nothing to do with the product I had been providing feedback to.

So I thought, "Oh a link to a web site in an email, must be Phishing" and deleted your emails. This might have been avoided if you had made it clearer in your email (preferably in the title) as to why I was getting them.

Then when I wanted to do a reply the the company providing the product I had started with I found that I had to sign in to Get Satisfaction before I could post the reply. Fine.

I used my standard email address and the passwords I normally use and nothing worked. The reason being that you provide the password to the user rather than allowing the user to set their own. In my view this is bad practice not from a security point of view but from ease of use. Lets face it nobody is going to bother to steal my password to Get Satisfaction are they?

So I tried registering my user name again, but I couldn't. I am using Firefox and your registration form goes off the bottom of my screen. I can see that I have to type in some text to prove that I am not a bot but every time I try to do it and touch the scroll bar your form disappears.

So I start again in an endless loop.

Fortunately after a while I realised that I was getting nowhere and remembered the emails I had deleted.

You could improve your system a bit in my view