I'm Lane, President and co-founder of Satisfaction, and I'm here to help.

As to what "President" usually means, well, your guess is as good as mine, but here at Satisfaction I'm the person in charge of product design and development, and I also do a lot of our business development and marketing work. I'm also the best @ hand-waving (although Thor certainly gives me a run for my money on that one.)

Previously, I was one of the co-founders of Adaptive Path, a user experience strategy, research, and design consultancy, known for, among other things, coining the technology terms "blog" and "ajax." I wore a bunch of hats there, too -- I ran the consulting business and was involved in the early stages of Measure Map, a web application headed up by my good friend and business partner Jeff Veen that was sold to Google in 2006.

So, as you can see, I like making stuff. To that end, I'm very interested to hear what you think about Satisfaction! We have big plans, of course, and so much more we want to do and build, but the more input we get from the people who use and love (or use and hate) the service, the better we'll be at delivering the application that you want.

It's all about the good customer service, after all. Looking forward to hearing from you here on Satisfaction!