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Need simpler interface
The process, pages and dialogs that customers have to fill out to report a problem are to complex and confusing.
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Inappropriate?Sorry that you feel that way, Go. We've spent a lot of time attempting to simplify all of the details that go along with Get Satisfaction, especially the new topic posting page. We're proud of where we've gotten already, but hopefully we will make even more progress and perhaps even end up winning you over. Feel free to be specific about what you don't like.
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Inappropriate?Oh, I forgot to ask: Are you saying the topic-creation page is where you're hung up or where you think things should be simpified? Let us know what your experience was and which details are the ones you think are extraneous. Thanks!
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Inappropriate?To an extent, I agree with Go.
I believe that many users get confused when they first see a GetSatisfaction page, when all they needed was a fix for their problem.
If I could brand my product page, so that it would look like my website - it would solve some of the confusion.
Landing in a page that look totally different, raises questions and causes confusion.
I’m unsure, still willing to give this a try.
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Inappropriate?Actually, we do have a way for companies to match your own Web site or brand details. It's called Help Center. It's a PHP application that lets you style Get Satisfaction in any way you like. Check it out here: http://blog.getsatisfaction.com/2008/...
And, more info is here: http://getsatisfaction.com/for_compan...
I’m hoping this helps
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Inappropriate?It required more effort so I didn't check this thoroughly - I'll sure dig deeper into this...
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