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EMPLOYEE
Official Company Reps: You can set the status on topics
You can now set the status on different topic types so your customers can see at a glance that you're listening and responding. Here's some Skitchin' to illustrate:
For Questions
Do this:
You get this:
For Ideas
Do this:
You get this:
For Problems
Do this:
You get this:
For Discussions
No status to set for Discussions because, well, they're just discussions.
For Questions
Do this:
You get this:
For Ideas
Do this:
You get this:
For Problems
Do this:
You get this:
For Discussions
No status to set for Discussions because, well, they're just discussions.
I’m digging status
2 people like this idea
I like this idea!
Tell me when this idea gets some attention.
The more people who like this idea, the more it gets noticed.
The more people who like this idea, the more it gets noticed.
-
Inappropriate?This is great, but today I discovered another status for a problem - "That's the first we heard about it" and also another one "I have no idea, give more info so I can help you out". Just as a suggestion. -
Inappropriate?Yes, there could be a ton, couldn't there! We had a few other ones in mind (as a joke: RTFM), but we wanted to try and keep the list as short as possible
(and to be parallel if possible across question types).
I do like the "need more info" one quite a bit.
-
Inappropriate?Very nice.
Any plans for making it possible for company reps to change "question" to "problem" so I could set the status properly? -
Inappropriate?Yes, that is our plan, and it's on our product roadmap. I don't have a definite time for you, but it's part of our new set of company tools we're working on this summer.
EMPLOYEE