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Private Get Satisfaction
Is there any way to make a get satisfaction company private as our customers desire to not share their information or problems with the public at large?
I’m frustrated
4 people like this idea
I like this idea!
Tell me when this idea gets some attention.
The more people who like this idea, the more it gets noticed.
The more people who like this idea, the more it gets noticed.
The company is considering this idea.
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Inappropriate?Josef: We're a very public place. Part of our core focus is on transparency and openness. We will probably include a way for companies and customers to share sensitive information like account numbers and e-mail addresses, but we don't have plans for a fully private version of Get Satisfaction. We're unlike traditional forums in this respect, but we think the advantages you get from openness can lead to better and more authentic interactions between customers and the companies that serve them.
I’m hoping this helps
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Inappropriate?Eric: I understand the focus on transparency and openness. However, there is a need to be transparent and open among our customers, but not the public at large. The goal is to protect the sensitive nature of our customer's exchanges with each other while using your very very cool tool :-) -
Inappropriate?That's a good point, Josef, and one we'll certainly take into consideration as we plan and implement our ongoing feature enhancements. We already are considering the needs for passing private information between a customer and a company (e.g. account information), but you're suggesting something else--whole discussions that are only viewable by the company and other customers. We aren't inclined to make whole companies "private," but allowing the author of a topic to share it in a more limited way is worth discussing.
I’m open
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Inappropriate?FWIW, I'm involved with a company which has a similar need. In this case the info is health related - which immediately sets off alarm bells for everyone as you can imagine. The company would like your great support tools, but their customers would prefer to mask the information that they're even involved at the site.
Oh, and the company is still in early alpha stage, so everyone involved is also under NDA.
I guess this isn't the tool for them yet, but maybe later ... -
Inappropriate?@mm2001: I hear you. GetSat is such an intuitively easy to use tool, but declaring "GetSat is only transparent" seems to be eliminating a market entirely - namely any market where security and privacy is concerned. In my case, however, we work with law enforcement. They do not under any circumstances want their private conversations re: our services to be available to the public as it could negatively impact an investigation and endanger lives.
So yes...GetSat - please offer an privately installable product and we will buy :)
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I’m a little tongue in cheek - but sorta serious
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Inappropriate?We hear you! While I don't think we'll do a privately installable product, we are willing to consider private areas. We started with a completely open system, and we're learning that there are a wide variety of uses that may call for access control.
It's not going to be here in the next couple months, but we'll let you know if and when we will support these kinds of needs.
Thanks for the feedback.
I’m thankful
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This reply was removed on 10/04/08.
see the change log -
Inappropriate?Ah, my post was confusing. Let me insert names and try again.
Company H wants support software like GS. Sally belongs to Company H's website and needs support, but doesn't wish anyone to know that she's at Company H at all.
But in the end, this sounds very very similar to Josef's need. Law enforcement and healthcare both have strong needs both for great customer support, but also high privacy within the community.
They could actually consider a hosted solution vs privately installable (one less set of of servers to keep running and no updates to apply!), but the hosting service would likely have to bite off HIPAA compliance at the same time, which can be a pain! (And then there's single signon, etc., etc.!) :-) -
Inappropriate?private option would be great - I mean everything visible to customers of software but not everyone on the internet.
I'm developer of website with limited access (paid service), I would like to use getsatisfaction as support place but e.g. data which is displayed to our customers can't be shared in public... but it is necessary to include data example when writing about bug or feature.
I’m hoping this will be impemented
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