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Quite satisfied with Get Satisfaction, thank you!
Funny, the most challenging thing I've found so far with Get Satisfaction is finding a clear place to say how satisfied I am with the service. It's not really an idea, question, problem or discussion; just a comment. But that's OK! :)
I confess. I'm in love with your service, which frankly is requiring some bit of therapy because you're not really supposed to love CSM/community mgmt/help services, right? It's readily apparent the thought that's gone into the product, the interface, the use cases, the overall goal, etc. Just beautiful, and I've told many of my product colleagues about it already. Sure you've got a few tweaks left in the bucket, but who doesn't. The vision and path are both there.
With specific regard to design, I'm generally not a fan of Web 2.0 interfaces because they're so overused and gratuitous, but you folks have really put the function into the form. Nicely done, and a great model for other folks.
We're going to give GS a run as a core community/customer support service for my company here, and we'll keep you posted as to how it goes. We're going to try and integrate it with things like our blog, our help wiki, etc. Would love to see how your roadmap lines up...we have ambitious goals for growth, and I'd love to keep GS a core part of our outreach with that growth.
My only complaint is where were you when I needed you at my last few startups? :)
Keep up the good work!
I confess. I'm in love with your service, which frankly is requiring some bit of therapy because you're not really supposed to love CSM/community mgmt/help services, right? It's readily apparent the thought that's gone into the product, the interface, the use cases, the overall goal, etc. Just beautiful, and I've told many of my product colleagues about it already. Sure you've got a few tweaks left in the bucket, but who doesn't. The vision and path are both there.
With specific regard to design, I'm generally not a fan of Web 2.0 interfaces because they're so overused and gratuitous, but you folks have really put the function into the form. Nicely done, and a great model for other folks.
We're going to give GS a run as a core community/customer support service for my company here, and we'll keep you posted as to how it goes. We're going to try and integrate it with things like our blog, our help wiki, etc. Would love to see how your roadmap lines up...we have ambitious goals for growth, and I'd love to keep GS a core part of our outreach with that growth.
My only complaint is where were you when I needed you at my last few startups? :)
Keep up the good work!
I’m thankful
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Inappropriate?Thanks so much for the kind words, MarkH. You've certainly put a smile on my face.
Do you know about our API? If not, email me and I'll fill you in. amy [at] getsatisfaction [dot] com.
And we appreciate any feedback you have to help us in our continuing efforts to improve Get Satisfaction, so keep it coming!
I’m thrilled
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Inappropriate?Very glad to hear you're so satisfied! You found the perfect place to tell us how satisfied you are. I can't wait to see what you do with the GS tools in your company!
This great integration of our Javascript widgets just came in earlier today: http://yuuguuweb.zander.net/help Imagine how far you could go with the full API...
I’m excited
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Inappropriate?Mark, you've made my day.
I just sat in a very long meeting with a company rep who has been using Get Satisfaction for about a month, and he had a laundry list of complaints for me -- about form and function. He has a lot of experience using traditional forums, and he isn't completely sold on our way of doing things.
Part of adopting our service is being open to new ideas and breaking out of the traditional forum model -- letting go of absolute control of the conversation, for example. It requires a bit of a leap for some people to get used to the way we are doing it, and we're trying to hit just the right spot -- helping address company fears while at the same time giving customers the ability to make real connections to company reps and get real answers. It's great to hear that someone thinks we are close to hitting that spot.
We need both kinds of feedback, of course, so please keep us posted as you go along -- about the good and the bad. And, of course, call on me for any help you need.
I’m hap-hap-happy again
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Inappropriate?Yeah, well some people were born to lead, and some were born to follow.
I've been buildling online consumer products for 13 years now (holy crap i'm old), and I ran a fairly large consumer message boards product too. Frankly, I've never been satisfied with it a tool for community/customer management. It's so bloody archaic, forcing a customer to adopt to a ux model that's foreign for most of them. Not to say there aren't good things about them.
I'm very glad you guys took a different approach though, and it feels like you're putting your minds square inside the heads of customers. Personally, I think it's going to make it a lot easier for my company to build a strong, ongoing dialogue and relationship with our customers. Heckuva lot easier than telling someone to go the fourth folder in the third thread and to copy/paste the person's comment and then flag it so it gets read.
OK, that's enough kudos for a while. Don't want you guys to sit around getting fat and happy. I promise to send along our suggestions, too.
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