Loading Profile...
stop following
I commented on this thread:
http://getsatisfaction.com/twitter/to...
a few days ago, and I started getting email notifications as people posted replies. This was cool for a while, but it's gone on too long now and I want to disable those notifications.
So I clicked the 'Stop following' link in the email and it brings me back to the page above:
http://getsatisfaction.com/twitter/to...
and I thought that would do it. Apparently not. A few hours later I get another email. So I click it again, and go looking for a 'Stop notifications' button somewhere on the page. Can't find it. Give up.
A few hours later, another email. Click on 'Stop following' again. Getting frustrated. Where the heck is the 'shut up about this already' button??
http://getsatisfaction.com/twitter/to...
a few days ago, and I started getting email notifications as people posted replies. This was cool for a while, but it's gone on too long now and I want to disable those notifications.
So I clicked the 'Stop following' link in the email and it brings me back to the page above:
http://getsatisfaction.com/twitter/to...
and I thought that would do it. Apparently not. A few hours later I get another email. So I click it again, and go looking for a 'Stop notifications' button somewhere on the page. Can't find it. Give up.
A few hours later, another email. Click on 'Stop following' again. Getting frustrated. Where the heck is the 'shut up about this already' button??
I’m frustrated
5 people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company is working on this problem.
The best solutions from the company
-
Hey alan,
Sorry about the trouble with following. We're making sure that the link in the email works (and it will go out with the next code push in the next day or two) and I also have a solution for you right now:
Visit the page at http://getsatisfaction.com/twitter/to... and click the big yellow buttton labeled "I have this problem too". After that, you'll see the text "You're following it on your dashboard. You can stop following it," in which there is a working link.
Sorry about the kludgy workaround, but it will stop your email.
I’m glad to help and sorry to hear we broke that
3 people say
this solves the problem
-
This should be fixed now...
Sorry about the frustration alan, I can sympathize with how angering it can be when you are telling the applicaition to shut its pie-hole and it ignores you.
The company and 5 other people say
this solves the problem
-
Inappropriate?alan: I had a similar problem with this very same conversation. It happened to me with two Twitter conversations -- couldn't stop following. It's not the way it's supposed to happen, and I'm going to get our developers on this right away. Thanks for pointing this out, and I'll get back to you ASAP.
-
Inappropriate?as did i! it seems to be a bug we must have recently introduced. we'll get right on it.
-
Inappropriate?Hey alan,
Sorry about the trouble with following. We're making sure that the link in the email works (and it will go out with the next code push in the next day or two) and I also have a solution for you right now:
Visit the page at http://getsatisfaction.com/twitter/to... and click the big yellow buttton labeled "I have this problem too". After that, you'll see the text "You're following it on your dashboard. You can stop following it," in which there is a working link.
Sorry about the kludgy workaround, but it will stop your email.
I’m glad to help and sorry to hear we broke that
3 people say
this solves the problem
-
-
Inappropriate?This should be fixed now...
Sorry about the frustration alan, I can sympathize with how angering it can be when you are telling the applicaition to shut its pie-hole and it ignores you.
The company and 5 other people say
this solves the problem
-
Inappropriate?It seems that this problem may have resurfaced. I was following this topic:
http://getsatisfaction.com/twitter/to...
(yeah, silly me)
and decided I'd had enough, so I clicked the link in the notification email, which was this:
http://getsatisfaction.com/twitter/to...
It seemed to have no effect, as I kept getting emails.
I’m disappointed
4 Comments Add a comment
This solves the problem
-
hmm. we'll look into it. i hate to see you disappointed. -
I'm on it.
-
I'm guessing that the "do=follow" in the link is the opposite of what you want.
-
do=follow will toggle, so the param is right. Cam or Ted simply deleted all of that code when they re-worked the topic page. Cam's going to work on it tomorrow, I got pulled off onto a different task.
-
Inappropriate?Just piping in to say that the problem appears to still exist as of a half hour ago.
motownmutt: I've clicked "stop following this topic" 2-3 times, but still getting emails from getsatisfaction.
-
Inappropriate?I'm not sure, but I think after it takes you back to the original topic, there's a small link on the page that re-asks to stop following. I clicked on that, and so far no more emails. Someone want to go on the panopticon TOS thread and throw some troll-bait out to test it?
Incidentally, I thought there was an option you had to click to get emails, but it appears to default to it now. Speaking for myself, I preferred to be asked before being subscribed to the thread, but others may feel differently.
As always mdy, thank you for keeping such a keen eye out. I'm constantly being re-impressed with your ability to keep up on topics, and your consistent helpfulness. It's a great pleasure.
I’m impressed.
1 Comment Add a comment
This solves the problem
-
Aw, thanks motownmutt! Believe me, the pleasure is all mine. Happy to help! 8-)
-
Inappropriate?I'm the culprit here. As Scott says, the code that used to handle following when coming from an email was recently deleted (accidentally) in conjunction with the topic page redesign. I promise we're not trying to spam you.
I'll be fixing the link in your email today. The links on the website still work properly, so you can visit a topic to stop getting updates with one more click. I'll update here when this is fixed. Thanks for catching it!
I’m about to leave for the office
-
Inappropriate?I just signed up for a GetSatisfaction account today. Started following some of the hot Twitter topics, and then when I was getting too many emails, visited the web page for that topic and clicked the "Stop following" button. Still kept getting emails. I've now changed my account settings so that (hopefully) it won't send me any emails, period---hopefully that will do the trick!1 Comment Add a comment
This solves the problem
-
Well Lyle, I have no idea if you'll see this comment at all, but I hope the settings are working properly! If they are not, can you please start a topic describing in detail what settings you have, how you expect them to work, and what's actually happening? Thanks very much!
-
Inappropriate?I would really like to see a change in the 'following' behavior for getsatisfaction.
I totally agree that the default should be to NOT receive e-mail notifications, with an option to receive them, and perhaps with further options to get a notification when an employee posts on an issue. I'd think this would lighten the load on your servers also.
http://getsatisfaction.com/satisfacti...
it's become particularly annoying when I click "I have this problem too", immediately click "stop following", read the replies, post, and then have my inbox flooded because a post apparently starts you "following" the topic again.
I would love to see my dashboard simplified. perhaps with a simple list of topics I've participated in, and a count next to it showing the # of replies since my last visit. Clicking a particular topic would then show the chronological participation ~for that topic~ that is currently splayed confusingly all over the place.
If things were done this way, I could see each topic having a check ~on my dashboard~ for whether I'd like to see updates for that topic. Or perhaps just send me text version of this simplified dashboard tracking to my e-mail once a day as a digest.
btw. I love getsatisfaction. the idea. the implementation so far. the open-ness of your company to new ideas, and your responsiveness. Huge kudos. I tell people about you often.
I’m happy but anxious for the email flood to stop
2 Comments Add a comment
This solves the problem
-
Hey exador23, would you mind starting a new Idea with some of the great stuff you suggest in the latter half of this reply? We have plans to do some major work on the dashboard and your feedback is very helpful to us. Thanks again, and keep it coming!
-
working on it now. I tend to look at things holistically and dividing things into categories is a problem for me ;-)
-
Inappropriate?Something that may not be clear enough in Get Satisfaction is that when you post a topic or a reply, we start you "following" a topic. This implicit following is an important feature for most of our users, as it lets them receive relevant replies to the topic (or their reply) in their email.
For those of us that don't like to receive much email, that feature is a bit inconvenient.
I’m thankful for UI feedback
-
Inappropriate?Exador, I'm like you, I think GSFN emails me too much.
The way I deal with it is I turn off email notifications.
You may have already seen that, so I hope I'm not sounding snarky.
1 person says
this solves the problem
1 Comment Add a comment
This solves the problem
-
Aha! a worry-free solution for the time being. Thank you. It wouldn't be such a big deal except I use a yahoo account exclusively for on-line stuff so as to avoid spam in my secretive pop mail account, so no rules to direct these update notifications to a separate folder & cleaning out the floods is a tedious task.
-
Inappropriate?exador, you make a great point. we should respect the "stop following" link @ the top of the page, even when you follow on with a post. i'll talk with the guys about what it will take to make that happen.
-
Inappropriate?oops. i know this doesn't go here, but while clearing out the last batch of notifications I accidently hit the SPAM button in Yahoo Mail Classic instead of the DELETE button. already spent 1/2 hour trying to figure out how to undo it. Is Yahoo on here yet?
I’m lazy & clueless - a bad combo
3 Comments Add a comment
This solves the problem
-
yup. yahoo mail, even: http://getsatisfaction.com/yahoo/products/yahoo_yahoo_mail
-
and yes, i realize that we should be hyperlinking the hyperlinks. :)
-
exador23, I make that same mistake all the time in Yahoo Mail Classic. You need to find the message in your spam folder and actually view it, as if you intend to read it. In the View Message page, you'll find a [Not Spam] button. (Sorry for the off-topic reply, Lane. I couldn't resist.)
-
Inappropriate?Now that I understand things better, have turned off e-mail notifications in my getsatisfaction prefs, and use the dashboard a lot more...
I think the solution might be pretty simple. One button for "I have the problem too," and one button to toggle "Follow this topic," which would change to "Stop following this topic" depending on one's status. i.e. separate the assumption that: if you post or have the same problem, you want to follow it. or vice versa.
Now that email flood is no longer a problem for me, I want to follow some of the security issues for twitter, but I don't necessarily have them & don't want to mess up the metric (like twitter cares ;-)).
----
re: e-mail notifications, a footer with directions to turn off e-mail notifications (with a hyper-link), and suggestion to bookmark their dashboard (w/ hyperlink) might help.
I’m still really impressed with getsatisfaction
EMPLOYEE
EMPLOYEE
EMPLOYEE
EMPLOYEE