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Tag Typo
We have a tag that has a typo, are we able to correct it?
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The best answer from the company
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The people who are able to edit tags on topics are the poster (can remove any tag) and the creator of a tag (can remove the created tag). A stopgap solution is to add a correctly spelled tag, and let the humans ignore the incorrectly spelled tag.
In the office, we've been discussing the pros and cons of allowing company representatives edit tags within their company space, but no conclusions have been reached yet.
I’m hoping that helps at least a little
The company and 1 other person say
this answers the question
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Inappropriate?Hi Laura,
You can not edit or delete a tag that you didn't add but if you ever see one that needs fixing or is inappropriate and needs deleting, you can either post here and ask us to take care of it for you or email me - amy [at] getsatisfaction [dot] com - or our community manager, Eric - eric [at] getsatisfaction [dot] com.
I’m happy to edit for you
1 person says
this answers the question
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Inappropriate?The people who are able to edit tags on topics are the poster (can remove any tag) and the creator of a tag (can remove the created tag). A stopgap solution is to add a correctly spelled tag, and let the humans ignore the incorrectly spelled tag.
In the office, we've been discussing the pros and cons of allowing company representatives edit tags within their company space, but no conclusions have been reached yet.
I’m hoping that helps at least a little
The company and 1 other person say
this answers the question
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Inappropriate?I think company reps/admins should be given more control over editing of tags, titles, etc.
For example, somehow this post got a really long gibberish tag (a URL!?) that's causing the whole page to render very wide: http://getsatisfaction.com/280north/t...
When a user submits titles, tags, content with typos, incorrect capitalization, etc, it reflects poorly on the company itself.
I understand the desire for uncensored discussion and don't wish to censor my users, but maybe there's some compromise?
1 person says
this answers the question
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This answers the question
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Good point. This is something we'd consider, particularly if we auto-posted a note about the change (maintaining that transparency thing). -
This was a weird case though, so I went ahead and deleted the offending tag.
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Inappropriate?Here's the thing: if you want to make a usable meta-data system you need clearly defined terms and in order to get clearly defined terms you need (in this case) company representatives that are well versed in their product to populate the system. This is a mantra Librarians and Information Professionals have been enveloped in for ages.
The current the tagging system is actually LESS transparent because it doesn't distinguish between user generated and company representative tags. So why not add an option to search between the two?
This seems like a solution that would address all of the issues discussed in this thread and the added flexibility would yield better results overall.
I’m looking forward to comments
3 Comments Add a comment
This answers the question
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This would be great as a separate "Idea" topic!
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Great point.
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oooh! I like this.
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Inappropriate?me, too. this is definitely something we're thinking about, though i can't say we know exactly how or when we'll implement it.
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Inappropriate?Here's the problem illustrated. Admins need perms to fix user errors.
from http://getsatisfaction.com/songbird/t...
I’m stymied.
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This answers the question
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I was your gardener for that one. The roadmap doesn't have an immediate solution to this problem on it. Maybe if we can find another couple developers... :)
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Heh. =)
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