the first comment on a new company shouldnt show 5 versions of the welcome message as the likely matches

pixelperfect, that's a good point. We went back and forth about how do deal with repeated search results in the suggested topics that show up while you're typing in a new topic to Get Satisfaction. We decided that in most cases, repeating search results would be OK, but I think we forgot this case! It makes me think we should probably collect a list of suggestions we've already made, and maybe only show any particular suggestion twice, rather than as many times as it pops up. I think that would nicely balance the original problem we were trying to solve (what if someone misses the right result?) and the new problem you've pointed out (too much repetition).

Thanks for pointing this one out to us!

that sounds good, and I think the first welcome message should also be a special case .. it should never show up as a suggestion.

but maybe that adds complexity -- it really just boils down to the small text entry area for me.