Get Satisfaction

It might be worth adding some text next to the image upload fields specifying the maximum (or recommended) dimensions for uploaded images.

This would save people time adjusting their images to "look right".

At this year's 'Customer Service is the New Marketing' Summit, Get Satisfaction launched an open source document called The Company-Customer Pact. Our intent was to help companies and customers communicate effectively, honestly, and transparently. The Pact provides a way for companies and customers alike to opt into a set of shared values while sharing responsibility with each other.

The Company-Customer Pact has been posted on a public wiki at http://www.ccpact.com. Support and public comments can be voiced right on the wiki pages. Having your voice included would be terrific!

What does it mean to follow a topic? It means that when there are updates, they will show up in your dashboard and, if you've got the notification set, you will receive an email.

There are a couple ways to follow a topic. You can either do so by chiming in that you feel the same way or just by simply following. Allow me to illustrate:

For Questions
Click the "I have this question, too!" button and not only follow the topic but add to the urgency of the question.


For Ideas
Click the "I like this idea!" button and not only follow the topic but add to the validity of the idea.


For problems
Click the "I have this problem, too!" button and, again, you will be following it AND adding to the sense of urgency about the the problem.


For discussions
Click "Follow this discussion" and you'll do just that.


ALTERNATIVELY....
You can simply follow any type of topic without weighing in on it by clicking the "Follow" tab in the nifty Share & Follow widget on the side of the page. Click the "Follow this..." link and voila!


And don't forget about RSS...

We've made it even easier for you to share topics with friends, colleagues, smart people you know who might be able to answer a seemingly impossible question...with our handy Share widget over on the side of the page.

You can either email the topic to a friend and add a short note or post it to a variety of social networks and social bookmarking sites.



Go ahead -- the more the merrier!

I like how I can get an RSS feed of all the replies to things I've said (or replied to) from the dashboard - how about mixing all new topics from my companies in there (instead of having me subscribe to three RSS feeds).