Recently active topics in Sears

In all honesty does it really take ten days to get someone to come fix an appliance? My washer is leaking water all over the place when it's on and smells like it's burning from behind. I bought this washer/dryer combo from Sears and they tell me there is nothing I can do about it and that TEN days is the earliest that I can expect to get any kind of help. And of course my warranty just expired but I'm wondering if it would have made any difference because all I get is a stupid machine asking me if I want to set up an appointment. So much for customer service.

On Saturday, December 29th, 2007, I went with my wife, mother, and stepfather to the Sears location in the South County Mall (near St. Louis, Missouri) and she bought us a new Kenmore dishwasher. It was supposed to be delivered to our house in O'Fallon, Missouri on December 31st. I did not find that out until several days after because Sears' automatic delivery set up system is deficient and deleted our delivery information. Nobody ever tried to contact me or my mother (whose info they still had down, as the delivery address no less!). After spending hours on the phone, getting transferred all around the country - and the world - and I just loooove talking to chicks in India I can't understand - getting passed around by people who didn't want to take responsibility for my problem - I finally got a hold of a human being who actually got me in touch with a person WHO ACTUALLY WORKEDE AT THE STORE I BOUGHT IT FROM where I was informed about the problem with the automatic system (sales people there hate it, too) and it deleted me so he had to rering the order and put it back in and assured me this time I'd get it delivered. Finally the next week I got a call from the installation/delivery service, a woman (I should have written down her name) where I set up a delivery date of January 12th (I had to have a Saturday, I certainly wasn't taking off work). Well here I am, it's the 12th, almost two weeks after it was originally supposed to be delivered, wondering if they're even going to come because I was never contacted the previous day/night with the delivery time window. I got the runaround AGAIN last night AND this morning (I think I ended up in India twice) where nobody seemed to know where exactly I should call to get that simple freaking information. My sheet says Delivery is 800.732.7747. They were no help. I was told to dial 800.469.4663, also on my sheet, for Installation, and they told me they weren't responsible for that info, they were just parts and repair, anyway, after calling two more numbers I FINALLY got a hold of a nice lady named Cassandra who was *almost* helpful I actually got the number for the contractor whom I couldn't get a hold of. Ah, they're here! It's actually happening. Holy cow. Anyway, to sum up, with the horrible service I've had at Sears hands I'm not likely to ever get any appliances from them again.

had ver horrible customer service with Sears, I wrote in about about product I had been waiting on to be in stock. They wrote back told me to cotact the store. I wrote back asking them to contact the store. I got a response to call a different number anyway I had already ordered the product because I noticed it was now in stock. I told them I did not understand why I had to contact here and contact there. I asked to write to the CEO. I will never go through sears again.

I was shopping at Sears looking for a new refrigerator and was ready to buy using the economic stimulus money we had gotten from the government. I heard an announcement over the PA system that said if I purchased a Sears Gift card with my economic stimulus check that Sears would add 10% to the total. Sounds great right? Well, Sears will not do that for customers who had their checks electronically deposited!! No physical government check, no 10%. This policy is positively discriminatory. Those of us who want to help save trees and government postage costs get the short end of the stick at Sears. I own a Sears Kenmore washer, dryer, stove, dishwasher, table saw and numerous other appliance and power tools purchased at Sears. After this experience I will be hard pressed to ever purchase anything from Sears, OSH, or KMart ever again. Has anyone else out there run into this problem? I hope someone at Sears sees this and realizes that their very stupid policy is costing them loyal customers!!

I got a gift from their registry- it had no name on it. I called the help line and they would not tell me who sent the gift. The person on the phone would not let me talk to a supervisor or fax in a copy of the receipt. I have no clue who sent me the gift.

our washing machine stopped draining properly and I called sears to arrange a repair. They didn't have an appointment available for a week, which was lousy (they did have someone come next-day when our fridge was having issues), but we took it.

That day comes and I get a call from the tech near the end of the day that he's just shown up at the job before mine and estimates he won't be able to finish the job before the end of the day. He kindly offered to show up after hours to help out, but this turned out to be the one day of the week I wouldn't be available after hours.

I called customer support back to reschedule and they wanted me to wait an additional week to get back into the queue. Given how much they charge for service I expected to be prioritized the next business day. The rep reading from the script could only offer me the hope that maybe someone would cancel so they could fit me in. I had to ask several times to speak with a supervisor, who he eventually transferred me to, only I got to listen to a ringing phone for 15 minutes before I was disconnected, rather than actually speak to someone.

At this point I'm going to go look, again, for an independant repair place. Didn't have much luck last time but I'm not thrilled with being at the mercy of Sears' inflexible service policies.

This just in: About 5,200 Personal Identity-brand V-neck sweaters with hood have been recalled because the recalled sweaters have a drawstring through the hood, posing a strangulation hazard to children. In February 1996, CPSC issued guidelines (pdf) to help prevent children from strangling or getting entangled on the neck and waist by drawstrings in upper garments, such as jackets and sweatshirts.

The product is distributed by A & R Knitwear, of New York, N.Y. and is manufactured in Pakistan.

So far, no incidents or injuries have been reported.

The recalled sweaters have a V-neck, hood and kangaroo pocket. The sweaters are either pink with charcoal stripes or blue with white stripes. They were sold in the following girls’ sizes: small, medium, large, and extra large.
Personal Identity-brand V-neck sweaters with hood were sold in Sears stores nationwide during September 2007 for about $34.
If you are affected, you should immediately remove the drawstring to eliminate the hazard.

For additional information, contact Sears at (800) 659-7026 between 7 a.m. and 9 p.m. CT Monday through Saturday, or visit the firm’s Web site at www.sears.com