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Customer Service Not Helpfull Passes The Buck
had ver horrible customer service with Sears, I wrote in about about product I had been waiting on to be in stock. They wrote back told me to cotact the store. I wrote back asking them to contact the store. I got a response to call a different number anyway I had already ordered the product because I noticed it was now in stock. I told them I did not understand why I had to contact here and contact there. I asked to write to the CEO. I will never go through sears again.
I’m no longer going to Sears
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The more people who report this problem, the more it gets noticed.
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Inappropriate?I purchased all kitchen appliances at sears and the first time I had a
family reunion the ice maker broke I ask them if they would fix it that week and I got a no maybe 4 or 5 weeks. This is my house on a river
after a couple of times I went there the compressor went out after 2 or 3 months they fixed it again then when i go up there again it still not
working so I got another appointment, I drive up again it takes a hour
and a half to get there and wait from 8am untill 5pm just at 5 he calls and says he's not going to come for me to make another appointment
so I hid a key and went back to my other house made an appointment
again so after another 4 or 5 weeks he looks at it and says he has to
order some more parts then after another month he called and said he had it fixed and he had to have almost $300.00 that day or he would take the parts off so I gave him my credit card # on the phone and he left. Then the next time I go up there a month or so and sure enough it still not working then after many calls here and there it stiil
just sitting there. All these appliances are top of the line stainless steel side by side ref,dish washer,stove,stove hood and microwave
with a convection oven and also a kenmore washer and dryer all
these don't make them any differance.
I’m frustrated
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Inappropriate?I have been emailing these masters of customer service for weeks. Maybe I'll use their responses to write a comedy book!! My husband purchased engine oil that was supposed to contain a certain amount in each bottle, and ended up containing much less. (We know this because he always pours it into a different container to do whatever it is he has to do with it). We have contacted them numberous times and they keep passing the buck to the next customer service rep. Finally they said to go to the store and see the dept. mgr. (who was never there). After that failed, they said that we would have to find our receipt and the whole process just started over again.
I'M TIRED OF FIGHTING FOR THINGS THAT I HAVE ALREADY PURCHASED. THEY ARE WEARING ME OUT!!!
(But seriously, the emails are so ridiculous they are almost funny)
I’m frustrated
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Inappropriate?
I have a very similar problem. A 8 days ago, I bought a refrigerator from Sears and it had a 2nd day delivery guaranteed. They said they were not able to deliver the next day, so they gave me a $50 gift card but they charged me $10 because they were going to deliver on a weekend (which they refused to waive although it was NOT my fault). Today, they called saying that they still don't have the product and someone was going to call me tomorrow to let me know "when" it was going to be delivered. If I failed to deliver they were going to charge me 15% of the price. They failed and they're sending me a $50 gift card?!?!?! My husband and I have been eating sandwiches all the past week and I am unable to cook or store any food. If I calculate how much food I am spending outside because of their inefficiency, it will be more than $250 (for one week only and not counting the extra days I'm going to be without the fridge. I asked for more than the $50 compensation and they said they cannot do it????????? I should go to the store where I bought the product from??? What kind of lame answer os this??? A big company like theirs sends me from one place to another to have my rights???????? I am currently contacting lawyers. for the inconvenience they are causing me.
I’m upset and furious
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Inappropriate?Sorry to hear about your mistreatment. I have been off this summer (I am a teacher) and have had the time to deal with the various companies that have been screwing me. It is soooo frustrating. Noone cares, noone trains customer service people, and the right hand has no idea what the left hand is doing. When I tell others about all the customer service problems I have had this summer with different companies, they are amazed at the troubles I have had and the fact that I had not given in. I vowed to keep on going, not to let them off the hook, but sadly I have given up the fight with most of them. I thought I would wear them down, but they have worn me down instead. It's a sad state of affairs.
Keep fighting and don't let them off the hook. I have to retire this summer's fights as I have to go back to school to teach children how to treat others with respect.
Good luck!
I’m sad but too tired to care anymore
