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Being more transparent about services that does not work
There seems to be many messages on S|B in general about "why is this service not working", "Can not connect to Facebook". And there seems to be a fair loads of posts here as well about it.
What about creating a status page which covers all the services?
Example:
Facebook : Currently working.
Stumpleupon: Down. We are working on it. Fix release expected to be out 1.1.2012
It should be possible to just click on the service to report a problem with it.
I think users would at least feel less frustrated when the see some information on how and why it is a problem with that service right now.
Personally I don't use many services so this is not a problem for me but there seems to be a problem for people whom are service addicts :-)
All the best
M
What about creating a status page which covers all the services?
Example:
Facebook : Currently working.
Stumpleupon: Down. We are working on it. Fix release expected to be out 1.1.2012
It should be possible to just click on the service to report a problem with it.
I think users would at least feel less frustrated when the see some information on how and why it is a problem with that service right now.
Personally I don't use many services so this is not a problem for me but there seems to be a problem for people whom are service addicts :-)
All the best
M
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Inappropriate?Ideally we should not have these problems, but you have a good point about being more upfront about the status of the various services. It may relieve some of the frustration.
The challenge is to update the status dynamically on the individual service pages. I will review this with my product manager. Perhaps we could consolidate all information about Secondbrain status on a single page and point to it from relevant areas in the service.
Thanks,
Lars
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Inappropriate?I think that one page that covers all the services would be good.
Updating if the service is working or not is up to the S|B team in my opinion. (there will be bugs from the service provider as well as from S|B's side). Maybe a generic help could be added as well. "if nothing works.. try to remove the service and add it again" type.
Users should of course be able to click a link next to the services that say "I am having problems with this service"..
Don't know how focused your team is on this Lars. But I would suggest to add some ownership of each service to the developers. And frequently keep up with API updates from the services and communicate this within the team to improve quality.
There will be quality challenges with the type of service that S|B is proving due to the fact that S|B is dependent on so many other services. 29 services means 29 ways that stuff can go wrong that you may not have control over..
As the amount of services grow it can not be expected that everything works all the time. I don't think users have those expectations either but being transparent about that is important for quality perception in my opinion..
But keep up the good work S|B team :-)
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