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What happened to twhirl's customer support?
Ever since twhirl was acquired by Seesmic, support has dropped off incredibly. Whereas before the acquisition, it seemed there was always someone manning the @twhirl account on Twitter, now I have yet to see a message from the account in weeks, despite many messages sent that way via the @reply system.
Now, with the new problems in following, blocking, favoriting, etc., there hasn't been a peep out of anyone involved with Seesmic or twhirl at all. Can we users get back some of our support?
Now, with the new problems in following, blocking, favoriting, etc., there hasn't been a peep out of anyone involved with Seesmic or twhirl at all. Can we users get back some of our support?
I’m frustrated
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Inappropriate?Hi Voyagerfan5761, this is my fault. Sorry for not being in better touch. I've been working out some processes and working on some tools to offer better/quicker support. So, I'm hopeful I will be able to be more on top of conversations now. Thanks for taking time to voice your frustration.
I’m bummed I'm just now catching your message
1 person says
this answers the question
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Inappropriate?Cool, thanks Thomas.
Just out of curiosity, what's Marco's part in twhirl these days?
I’m glad my question got noticed
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Inappropriate?Hey there,
I'm still here, but unfortunately my current work schedule does not allow me to be as active in support as I was before. I am still developing on twhirl and defining the startegy and architecture, and I'm also happy to help Thomas to answer questions if he needs me to.
As Thomas has caught up now, I know twhirl's support will be in good hands in the future.
Sorry for the time during which our support wasn't as good as you were used to, but I hope you still enjoy twhirl! :)
Marco
I’m happy
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this answers the question
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This answers the question
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Oh, I definitely enjoy twhirl. :) Good to see you around again, Marco.
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