Can't add German mobile # for SMS alerts

When I add my German mobile # to AwayFind and hit save, it simply disappears after the reload.

Any ideas?

I’m sad

Inappropriate?

1 person has this problem

I have this problem, too! Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.

The company marked this problem solved.

EMPLOYEE

Inappropriate?
Delete or Edit (for 15 minutes)

Jared Goralnick, Official Rep, replied on July 03, 2008 11:54

Thanks so much for submitting this, Mark. We need all the help we can get with international phone number testing--and this bug is not helping you! I just tested it out with some German numbers and see the problem. We'll get this fixed for you TODAY. Sorry about that :-)

this solves the problem

Add a comment This solves the problem Mark as a company solution
EMPLOYEE

Inappropriate?
Delete or Edit (for 15 minutes)

Jared Goralnick, Official Rep, replied on July 03, 2008 15:24

Hi Mark, I believe we've fixed this and that the change is live.

Please let me know if this works for you--and feel free to message us at bugs AT awayfind.com if you find it doesn't work with your phone. As I said, we don't have a German phone to test with, but would be happy to make sure it works for you.

We're also adding additional carrier support in the next couple weeks, which may help your situation more (not that your problem isn't fixed now, but we want to provide more support in Europe)

Take care!

I’m glad it's fixed!

1 person says this solves the problem

Add a comment This solves the problem Mark as a company solution
Inappropriate?
Delete or Edit (for 15 minutes)

Mark Douglass replied on July 03, 2008 16:36

Hey Jared,

Thanks for the quick response and getting a fix live already.
The number doesn't disappear any longer when I submit the changes, but I'm afraid the SMS is still doesn't reach me. Who knows, maybe this has to do with carrier support. I'll make sure to send you an email to the address you mentioned to try to work it out.
The actual problem I reported is fixed though ;)

Thanks again,
Mark

I’m confident

this solves the problem

Add a comment This solves the problem
EMPLOYEE

Inappropriate?
Delete or Edit (for 15 minutes)

Jared Goralnick, Official Rep, replied on July 03, 2008 20:11

After emailing Mark, we've got the SMS number working A-OK. Thanks for your patience, Mark :-). By the time we launch, hopefully all these kinks will be worked out!

this solves the problem

Add a comment This solves the problem Mark as a company solution
Inappropriate?
Delete or Edit (for 15 minutes)

Mark Douglass replied on July 03, 2008 21:08

I was just about to post on this as well.

Jared and his team stayed right on top of this issue and had it resolved quickly!
Big props to you and thanks again!

I’m thankful

this solves the problem

Add a comment This solves the problem