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Worst Service and Support ever!
Why does it take so long to reply?
http://getsatisfaction.com/sharpcast/...
http://getsatisfaction.com/sharpcast/...
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Inappropriate?Tom,
I apologize that you haven't received the level of response you would like. Please understand that many of the Sharpcast people responding here have day jobs outside the support organization and are just trying to help out. Sometimes circumstances prevent me from spending as much time responding to users as I'd like.
If you want a personal response, your best bet is to open a ticket directly with the support team at support@sharpcast.com.3 Comments
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So the support is done by volunteers? -
And i'm trying to do my day job Jim... But if my file renames to 'index.php (From Alex)' one more time I'm going to scream.
I dont have time to send in the report right at this moment, but I will soon and I'll send your support staff an email. -
Paul, we have a team of full-time support engineers, but folks from other teams try to help out where we can.
Tom, I completely understand your frustration. The more information you can get us, the better, but we're working on resolving these issues regardless. -
Inappropriate?Jim, I've already done that. No reply. Done it again today, awaiting reply.
I shouldn't have to tell you that there is an outstanding ticket, you should know. -
Inappropriate?Separate issues.
Files missing, capital letters, duplicates and old files coming back to life from other computers (from tom), (from jack)
3822-8017410
15 files suddenly went missing
3822-8023448
I’m just about to give up
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Inappropriate?Tom,
I'll check with the support team regarding these new tickets. -
Inappropriate?Did I just read that we shouldn't expect much from Sharpcast employees because they're busy doing their "real jobs?"
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gotommy,
Some of the people who are active here, myself included, do not work on the customer support team. I'm happy to help where I can, but sometimes other issues take precedence.
