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WTF is the problem with SS's Support?
I have had open support tickets with SS for nearly 2 months. Email response to submitted tickets is poor or non existent, open tickets are closed by SS support without issue resolution. They have no quality control or response SLA's - it is just a terrible way to support peoples files.
I’m VERY VERY ANGRY
2
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Tell me when someone solves it.
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The more people who report this problem, the more it gets noticed.
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Inappropriate?Terry,
I'm sorry to hear about the problems you've been having with support. Can you give us your SugarSync user name so that we can investigate your issues and get in touch with you?
Thanks. -
Inappropriate?Jim how do I reply to your email inquiry - the address you sent from is 'noreply@.sharpcast.getsatisfaction etc address.?
I’m indifferent
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Inappropriate?Terry, I'll be in touch via email.
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Inappropriate?Thanks, you have a lot of research to do on my account. Feel free to email me at your convenience
I’m undecided
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Inappropriate?I received an email informing me that SS would like to call me and resolve this issue. I gave a time and timezone that would be acceptable, but still no one called ! Come on guys, I want to work with you, but quite honeslty I need to move on - Please close my account - NOW ! and purge my files.
Acknowledge this instruction.
I’m I AM FUMING !
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Inappropriate?Terry
I feel the same way. What syncing system are you moving to? -
Inappropriate?Having bitched an moaned about SS to their support, I insisted most recently that it was escalated to a US based person. They contacted me this week, refunded my storage fee and asked me to evaluate for the remainder of no charge.
I have also signed up with LiveMesh (a MS Product) and Zumodrive to see if they are any better. The ONLY reason I am still bothering with Sugarsync is that their UI in my opinion is great.
I’m indifferent
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This solves the problem
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I'm with you on that I like their setup and the Iphone App. If you find that one of the others is better please let me know. -
Terry I'm interested to know what your problem was to get phone support and a refund. What was happening?
Also, What are those other programs like? -
Inappropriate?Will do, thanks
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Inappropriate?After going back and forth with someone in a support ticket, I also was offered a live call to discuss my particular issues, but after I replied SS fell totally silent. Still waitin' on that call...
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