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The most abysimal customer service experience regarding a very buggy software "app"
I have been TRYING to get an answer to this question SINCE EARLY NOVEMBER but have been unable to from your "customer support". They told me that I have to post a comment on a specific blog post ( http://everything.typepad.com/blog/20...) in order to get a response to my issue with BlogLink (?????). I did this (even tough that approach is RIDICULOUS) but STILL have not gotten a response.
They have only jerked me around, over and over. For example, when I asked them why I hadn't received a response to my "comment" which was to serve as a customer support request (give me a break!) they then wasted several days to get back to me and ask me WHERE I actually left the comment....WHERE YOU TOLD ME I HAD TO!!!
Here is my original question...SENT IN ON NOVEMBER 4!!!!!
"I've tried to add the Bloglink app to my linkedIn profile, but it seems to get hung up and then it says "We could not find any websites or blogs for your contacts.". I have over 1,200 contacts - MANY of them are bloggers who have already reported using this app - so this is just not possible. Also, I have my own blog listed under my website....does it have to be under the title "My blog" or will it pick up blogs for websites that are listed using the "other" feature and writing the title of the blog?????"
Even now (did I mention this problem is now MONTHS old??) the BlogLink app on my LinkedIn profile shows that it is perpetually "LOADING" in conjunction with an animated horizontal barber shop "loading" bar.
WHEN are you going to address your BUGGY software app so that it WORKS AS DESCRIBED???????
They have only jerked me around, over and over. For example, when I asked them why I hadn't received a response to my "comment" which was to serve as a customer support request (give me a break!) they then wasted several days to get back to me and ask me WHERE I actually left the comment....WHERE YOU TOLD ME I HAD TO!!!
Here is my original question...SENT IN ON NOVEMBER 4!!!!!
"I've tried to add the Bloglink app to my linkedIn profile, but it seems to get hung up and then it says "We could not find any websites or blogs for your contacts.". I have over 1,200 contacts - MANY of them are bloggers who have already reported using this app - so this is just not possible. Also, I have my own blog listed under my website....does it have to be under the title "My blog" or will it pick up blogs for websites that are listed using the "other" feature and writing the title of the blog?????"
Even now (did I mention this problem is now MONTHS old??) the BlogLink app on my LinkedIn profile shows that it is perpetually "LOADING" in conjunction with an animated horizontal barber shop "loading" bar.
WHEN are you going to address your BUGGY software app so that it WORKS AS DESCRIBED???????
I’m absolutely MIFFED as to how these people call this "customer support"!
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Inappropriate?Hi Valerie,
First of all, I'm very sorry that we haven't done a good job in solving your problem using Blog Link on LinkedIn. I've now found both your comment on the Everything TypePad blog post as well as your other Get Satisfaction request filed with LinkedIn.
I've left a reply on your other Get Satisfaction request which describes how Blog Link works in terms of finding your blog posts to display on your profile as well as that you should not need to do anything to cause Blog Link to aggregate recent posts from your LinkedIn Contacts.
To create the "From my Contacts" view within Blog Link, depending on how many contacts you have, it will select some of your contacts, look for recent updates, and then aggregate them together. You should also be able to click the "View More" link which will take you directly to the Blog Link application to view updates from your network by themselves.
While we've done a lot of work to have Blog Link perform as intended, we've found situations -- especially when a LinkedIn user has a very large network -- that due to the information returned by the LinkedIn API and the work involved to aggregate content, the recent posts from your network view can be quite slow to load. We apologize for this, though Blog Link should still have no problem aggregating your recent blog posts on your LinkedIn Profile for others to see.
I know that it is very frustrating that Blog Link isn't working for you, unfortunately due to the fact that you have over 1,200 LinkedIn Contacts it is unlikely that it will work at this time. The average LinkedIn user has well under a few hundred people within their network which is what the LinkedIn APIs and thus applications like Blog Link have largely been designed for.
Apologies,
--David -
Inappropriate?David - This is a terrible response. You actually haven't responded to the subject of the message -- Six Apart customer service STINKS. And Bloglink is not only buggy, but you don't adequately details its shortcomings anywhere. All you'd have to do on the product page is say "don't use this if you have more than a few hundred contacts" and you'd immediately delight your customers who are otherwise struggling!! It is amazing to me that you guys, who are otherwise quite good, are getting this SO wrong
I’m frustrated
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Hi Ted: I'm sorry that you feel as though the customer service at Six Apart hasn't been helpful or responsive to your core question. Your idea about adding a note to the application itself is an interesting one - I will check in with our team to see if there's consensus from some other feedback we've received that it would indeed be the best way to let folks know.
I'm glad you like us the rest of the time. We try really hard to make folks happy. -
Inappropriate?I only have 16 contacts and the thing won't ever load - keeps sitting there with the status bar you mentioned. I've been told to uninstall/reinstall - did that about 10 times to no avail. No other help offered.
I’m frustrated
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Inappropriate?I just gave up and unistalled it. I also stopped telling people about it and when I am asked (because I do seminars on LinkedIn) I tell them not to waste their time, the app just does not work. I hope wordpress comes out with a tool for blogs other than those on wordpress.com soon...I've heard rumors of this. When that happens I will go into full evangelist role and be sure that people understand that the six apart app is simply a waste of time and effort.
I’m over it. Six Apart is clueless.
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Inappropriate?Hi all: I'm so sorry that you've been having trouble with the application as it is. I'll check into this with the folks on our side to see when we can make the fixes you've mentioned. It's difficult to pinpoint, so we really do appreciate your feedback. As soon as I know more about when this can be fixed, I'll let this thread know.
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Inappropriate?I have been setting up TypePad for a while now, and I find it, like most apps which appear to have grown spontaneously, to be tricky for those who don't happen to do the "right" thing by accident. I have not received an answer yet to a question I emailed in about 2 weeks ago. The last post to this was 7 months back. I see a really poor communications system here, with no system to ensure ongoing notification and closure of events.
I’m annoyed and disheartened
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Hi Robert - the tracking tools here on Get Satisfaction are challenging for us to make sure your question is resolved in support. would you email me directly at ginevra at six apart dot com?
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