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TypePad pages connecting to connecting f.nuconomy.com
When I load pages in TypePad (when we're writing or publishing a blog post, when I'm submitting a help ticket, etc.), the page tries to connect to f.nuconomy.com. f.nuconomy.com seems to be EXTREMELY slow, probably overloaded, and so it takes a LONG time for our page on TypePad to load. Why is TypePad connecting to f.nuconomy.com? Can you remove that connection so that we can do our work? What information are you gathering by connecting to f.nuconomy.com, anyway?
I’m frustrated
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Correct, we use Google Analytics inside the TypePad application so you will see calls to the service when you are writing posts or inside the admin-side of things. This code has been in place since February.
We do combine monthly customer surveys, these forums, one-on-one customer contacts, the Everything TypePad blog and other feedback mechanisms to create a comprehensive picture of how our users are experiencing TypePad. The Analytics data is another piece of the puzzle that gives us more metrics from more users. We have also expanded our beta testing group considerably to several thousand users so we can have more effective testing and deployments.
Fixing the bugs in the Rich Text Editor is one of our highest priorities right now and we are continually releasing bug fixes, patches and upgrades to narrow down the different bugs some users are experiencing. If you are having particular problems with the Rich Text editor, please tell us.
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Inappropriate?Hi Ted!
I don't have specific info about the script itself. We are seeing an improvement with loading times inside the application and on weblogs. We'll continue to monitor the situation, of course. We apologize for the problem and for any inconvenience. -
Inappropriate?There's no way for the engineers to simply remove that code and do some beta testing on it before unleashing it on your customers? And what features does f.nuconomy.com provide me?
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Inappropriate?Nuconomy is the service we are using for the improved blog stats that we are beta testing in the new TypePad. I've alerted our engineers here internally that are working the stats testing to be sure they know that customers may be experiencing less-than-speedy reponse times.
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Inappropriate?OK, looks like you've "worked" on this problem all right. Now you're using "google-analytics" for your invasive snooping. And once again the pages are loading slowly, or incompletely.
Here's a question to ask your developers: WHY DON'T YOU USE FRICKEN' BETA TESTERS!!!!!????
Don't make your paying customers your beta testers. Idiots.
I’m incredulous at TypePad's arrogance.
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Hi Ted. I'm with Get Satisfaction. It's fine for you to express your frustration, but please avoid name-calling. See our Community Guidelines here. Thanks. -
Inappropriate?Ted - which blog are you seeing Google Analytics calls on?
TypePad bloggers can add Google Analytics to their blogs but it is not added there by us automatically.
We do use Analytics inside the application to examine how bloggers use TypePad. That helps us to understand what features they find most useful - and which ones the don't. Any web-based application will use a similar practice. This data is aggregated so we aren't viewing the habits of one particular user.
We have been beta testing the Nuconomy stats service on several thousand pages all over our network of blogs for the past several months.
The slowness issue is being resolved by our engineers working with the Nuconomy people. We are moving the Nuconomy script further down in the templates so it won't impact page loads as much. That patch is being pushed to production later today or early tomorrow. -
Inappropriate?Andy -- my browsers (Safari and Firefox) stall trying to call google-analytics.com while I'm writing a blog post from within TypePad.com, while I'm publishing comments, and so on.
Why do you need to inflict this on ALL of your customers? Maybe just slog down a few of your customers, preferably beta testers, with your invasive need to know what we're doing? It really is frustrating trying to get work done, when the code you've installed keeps pages from fully loading. You may find the data helpful, but it interferes with my work.
We are paying customers because we want the TypePad platform to support our online communication. Facilitate that, yeah?
If you want to know which features we find most useful, and which ones we don't -- maybe ask us? Maybe allow a forum from within TypePad? We're happy to give you feedback.
How can google-analytics.com tell you that your "Rich Text" post feature sucks? It can't. But we could, if you'd allow us. We are your PARTNERS in this, not your adversaries. We want a better platform, we want you to succeed, because that'll make us succeed. Trust us, allow us to communicate to you, rather than install code that slows down our work and tells us that you'd rather examine our keystrokes than listen to what we have to say.
Man, I hate being your beta tester.
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Hear hear! We're people, not statistics. We've needed a forum for years, but need it now more than ever.
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Inappropriate?Correct, we use Google Analytics inside the TypePad application so you will see calls to the service when you are writing posts or inside the admin-side of things. This code has been in place since February.
We do combine monthly customer surveys, these forums, one-on-one customer contacts, the Everything TypePad blog and other feedback mechanisms to create a comprehensive picture of how our users are experiencing TypePad. The Analytics data is another piece of the puzzle that gives us more metrics from more users. We have also expanded our beta testing group considerably to several thousand users so we can have more effective testing and deployments.
Fixing the bugs in the Rich Text Editor is one of our highest priorities right now and we are continually releasing bug fixes, patches and upgrades to narrow down the different bugs some users are experiencing. If you are having particular problems with the Rich Text editor, please tell us.
The company says
this solves the problem
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Er, if the problem is solved, why are my pages still not loading???
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Inappropriate?I just noticed this problem too. My pages are loading incredibly slowly, if at all. This is not acceptable for a PAID service. PAYING CUSTOMERS should not be used as guinea pigs. You should have your own test blogs and stop using our blogs for testing without our permission!!!
Having said that, if you want to pay to use my blogs for testing, let's talk!
I’m not a beta tester.
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Hi IslandBookworm, I'm sorry you're having issues with TypePad. I tried loading your blog http://philosophia.typepad.com/ on IE7 and noticed that the first time I visited the site, the ShareThis widget seemed to be having issues. When I refreshed the page, the blog loaded fast. Is this something you could contact ShareThis about?
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Inappropriate?I'll try updating my ShareThis widget, but what I've noticed is the status bar (in Firefox) saying "waiting for nuconomy.com..." I'm also having trouble with slow loading on all Typepad application pages, and the design previews don't work at all (yes, I've ticketed it). Other pages load instantly in my browser. Sometimes my whole browser gets hung trying to load Typepad pages and I have to restart it. Something is wrong.1 Comment Add a comment
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Hi there, I took at look at your ticket and indeed the preview problem seems related to the ShareThis widget. I get a javascript error on IE saying that stTypePad is undefined. This is a script created by ShareThis src="http://w.sharethis.com/widget/sttypepad.js"
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Inappropriate?I've noticed extreme slowness on other Typepad blogs that don't have the ShareThis widget, but I guess that is a separate problem.
Do you have any solutions? ShareThis is recommended by and integrated with Typepad, so I think it behooves Typepad to work with ShareThis to solve the problem. -
Inappropriate?same exact problem when making edits to posts, loading the blog itself, making configuration or design changes, etc. definitely has a problem when dealing with rich text editing mode. this is on OSX on a Mac Pro.
http://greenteamusa.typepad.com/1 Comment Add a comment
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I solved the problem by moving to Blogger. ;)
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We answered the question that Ted posed about using analytics on the page, but as you can see, the question remains open. So we do not consider the slowness that you are seeing as solved yet. It remains something that we are investigating as we continue working on the new TypePad.
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