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How long will it take for my data to show up?
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Typically it can take anywhere from 7-14 days for your data to show up in our production systems. If you don't see a change after 14 days, please feel free to contact us.
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Inappropriate?Typically it can take anywhere from 7-14 days for your data to show up in our production systems. If you don't see a change after 14 days, please feel free to contact us.
The company and 2 other people say
this answers the question
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Inappropriate?On my iPhone I tested the locate me function and it located me once very precisely. So I was thinking that I am added to the database (I submitted myself) but now it's very inacurate again!
I’m sad but want to be excited!
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Inappropriate?you can use loki.com to enter your locations wifi-routers automatically to the skyhook databse, normally after 2 days the information is online... loki is part of skyhook. i have no idea why it's so much faster that way... -
Inappropriate?Mine worked immediately-I submitted via the skyhook website and I am in Australia -
Inappropriate?maybe they changed the settings???
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Inappropriate?I submitted my AP and the other AP that is reliably visible to my home over three weeks ago and still have not seen positioning with either Loki or my Eye-Fi card. I've emailed both Skyhook support and Loki support and have gotten no response from either entity. C'mon guys, adding points to the database should be your bread and butter...
I’m frustrated
1 Comment Add a comment
This answers the question
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Perhaps it will take as long to get a response here as it's taking to get my data added... Sweet. -
Inappropriate?maybe you sent in something wrong, like the wrong mac address? you need to enter the mac address of your router, not your own airport/wifi card!!!
did you get an email from skyhook acknowledging your entry? if not it didn't go thru, if yes, and after 3 weeks it still doesn't show, use loki under firefox 2, and manually place yourself, telling the system where you are with the wifi mac address the OS tells the loki engine it sees, that way no need to copy and paste the mac addresses or the possibility to enter the wrong mac address/es... the loki.com way is also faster than skyhookwirless.com...!!! if you did both it might be that the system canceled the entry due to 2 different location for one mac address.... just use one this time...
and you can reach ryan directly via AIM for example... just use his full name:-)1 Comment Add a comment
This answers the question
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Verified the MAC address as the wireless MAC of my router. I did receive an acknowledgment email. I used Loki in IE to manually place myself a few weeks after I submitted my AP, but that also did not seem to update the database. I could "find me" in IE successfully, but I still did not get geotagging on my Eye-Fi card and I was not getting a location with Loki in Firefox so my assumption is that the "successful" positioning in IE was just cached locally somehow. Now that I have a newer version of Loki in IE I have lost even that positioning.
I hadn't considered the possibility that using Loki after manually submitting would somehow cancel each other out. That would seem pretty poor since the position would be almost identical.
As far as reaching Ryan via AIM... I think the three and counting emails I've sent to tech support about this over the last several weeks should have been plenty to get a response. Hounding the guy on IM is a step I'd like to avoid. -
Inappropriate?it's weird that you get a fix in loki and in others apps or hardware it does not work...
did you try the locate me auto mode??? if that works it is in the system...1 Comment Add a comment
This answers the question
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I did NOT get a fix in Loki until I used the "tune my location" feature in the old version of Loki toolbar for IE which, as I said, seems to have only cached the information locally (at least that's what the behavior I observed would indicate - still no fix with other Skyhook enabled devices/programs for the same AP).
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Inappropriate?and i would only use loki to submit APs @ certain locations... works faster and much less messy... no need to fire up wifi sniffer apps and to xopy and paste their repsective mac addresses...
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Inappropriate?regarding the eyeFi, it could be that the wifi antenna of that device is much weaker than your notebooks antenna, thus not getting a fix...??? but normally it should work just fine...
the normal setting for WPS to work acceptable is in metro areas with some wifi signals available, not just one house in sight which might or might not have internet/a wifi AP...1 Comment Add a comment
This answers the question
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I'm certain that the Eye-Fi radio is weaker, but the fact that it is able to upload pictures over my home wireless network is indication enough that the card can "see" the network that it's supposed to be getting WPS info from.
I understand the limitations of WPS - this problem is not related to an inherent WPS limitation. It is, instead, related to Skyhook not having mapped my AP which, as I've said here and elsewhere, ought to be one of the things they do best. It is, after all, the cornerstone of their technology to have a complete and up to date database of wireless access points. -
Inappropriate?Ryan Sarver's profile:
This account has been closed...
Was this your account? Do you want it back?
Send us an email to info@getsatisfaction.com and we'll be in touch.
That's nice. The one guy that had any level of participation here... This is the company's official support forum, isn't it?
I’m frustrated
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This reply was removed on 09/26/08.
see the change log -
Inappropriate?So to follow up - I finally got in touch with Ryan directly and he helped me sort out what is (probably) the issue. My MAC address was being rejected by their database because it is considered "ubiquitous". In other words, lots of routers had this MAC address, so it couldn't be used for unique locations. The reason for this is that I flashed my Linksys router with DD-WRT firmware for other reasons, and by default DD-WRT uses the same MAC addresses in all installations, rather than maintaining the original MAC of the router. So anyone running "out-of-the-box" DD-WRT firmware on a wireless router would have this wireless MAC. I set up wireless cloning in the router admin to clone the original MAC of the router (from the label on the router) and submitted this MAC to Skyhook. I'll post back when (if?) I get results. Here's hoping.
I’m hopeful
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Inappropriate?make avbsolute sense... quite an undertaking to track this down...!!!
my guess is that now it will work as advertised;-) -
Inappropriate?Is anyone still experiencing these issues?
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