Loading Profile...
SMS - cannot change my caller ID
When I try to change my mobile caller ID, Skype is supposed to send me a verification code. No code is received. I believe others have had this problem.
9
people have this problem
I have this problem, too!
Tell me when someone solves it.
The more people who report this problem, the more it gets noticed.
The more people who report this problem, the more it gets noticed.
The company marked this problem solved.
The best solution from the company
-
Quick update – there’s a problem re-verifying numbers you’ve used in the past, so for example if you set up caller ID for +XXXX, then change to +YYYY and then try to change it back to +XXXX, it won’t work.
Our engineers are working on a fix, but in the meantime, please contact our customer support team, who will be able to sort things out for you.
The company says
this solves the problem
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?Is it possible to have your username so we can help you with this issue?
-
-
Inappropriate?Hello,
As we can see the CallerID which is currently activated is: +134******49
Was this the number you were trying to activate and if so it should be working according to our records? There are no other activation attempts and if the above number is not the desired one please try again and I might be able to track what has happened.
Please let me know so we can proceed. -
Inappropriate?That is not correct. The current ID for SMS messages is +44 7 xxxxx. That is the number which is set under the tools>options menu and this is confirmed as the sender ID when messages are sent. I will try to activate again to my actual number. Please note my ID is jeffoz1 (letter 'o' not zero)
-
Inappropriate?I just copy pasted the username from your text.
Please let me know how it goes for you this time, I will try to respond in shortest time to see to it that this happens. -
Inappropriate?Well that is definitely my ID (I re-signed into skype to ensure I was not going mad). I tried to change the ID again and same thing. No verification code comes through. If your diagnostics shows a different registered ID then it confirms that something is wrong in the system.
Thanks again for your attention. Please keep trying for me.
Regards -
Inappropriate?Dmitri’s definitely the expert here, but you might like to take a look at your Caller ID settings online as well as in Skype itself – do they match what you see in Skype?
-
Inappropriate?Yes. I have now deactivated the online number and reset it again. It takes 24 hours. After that I will try again to change the SMS caller ID.
Thanks for your attention Peter. -
Inappropriate?I just wanted to add that I noticed from the Skype forum that a number of people are experiencing this same problem and, like me, will avoid using SMS on Skype since it creates confusion for the receiver who will just reply to the ID sent (which is the wrong number). This obviously impacts on Skype's revenue generation opportunities.
Regards -
Inappropriate?Jeffrey – just wanted to check whether or not you’d managed to get Caller ID working.
-
Inappropriate?The caller ID setting online was reset. Same issue exists with trying to change the SMS ID. viz No verification code comes through.
I tried checking to see if the online ID was working and it is not!!! When I make a call from Skype the ID which shows up is a local landline number 02 82xx xxxx ???? I tried ringing this number from a landline and it is engaged?? Whose number is it? I will have to disable this ID now so people don't get confused when I ring from Skype.
Please note that in setting up the online ID the box concerning local numbers in unticked. The local number I have as part of the unlimited subscription deal is 02 80xx xxxx which is not the same as above ID in any case.
Any ideas when Dimitri is likely to get to this problem?
Thanks
Jeff -
Inappropriate?I want to use skype SMS as soon as possible.
Regards
Jeff -
Inappropriate?Jeff – I’ve asked one of our senior customer support people to investigate. They have access to your account, and should be able to figure out what’s going on.
You’ll probably hear from them directly in the next couple of days – please let me know if you don’t. -
Inappropriate?I've got the same problem here, but Skype support is being useless. They take DAYS to get back to me, then say "good to see your number is working" - when I said it WASN'T working!!
skype username digitaltoast
Ticket refs
872617-2399702
2315068-3419101
Like the other user, I am also trying to set a +447... number - it keeps forgetting it.
I’m undeliverable
-
Inappropriate?Sorry for the delay in responding - I've asked someone to take a look in to this.
-
Inappropriate?Hey Peter,
Good to see that you are monitoring this. I'm also having the SMS verification problem. My user name is aenlleje.
I’m also undeliverable
-
Inappropriate?Quick update – there’s a problem re-verifying numbers you’ve used in the past, so for example if you set up caller ID for +XXXX, then change to +YYYY and then try to change it back to +XXXX, it won’t work.
Our engineers are working on a fix, but in the meantime, please contact our customer support team, who will be able to sort things out for you.
The company says
this solves the problem
2 Comments Add a comment
This solves the problem
-
Hi - the link to the 'customer support team' doesn't seem to go there - is there a more direct link? I have the same problem - but only since the recent upgrade. My mobile number disappeared and I can't reverify it. Thanks, taraaryan -
This one is a bit more direct :)
-
Inappropriate?Thanks for the update. This is my first time setting up caller ID, so that wasn't my problem.
The reply I received was:
"Hello Jeff,
Thank you for contacting Skype Support.
We are sorry to inform you that sending sms messages to the USA is not
possible lately. This is the reason why we can not send sms messages
including the verification code to US numbers.
At present, Skype SMS sender identification in the United States and
Canada is not supported.
If you have sent a verification SMS to verify your mobile number please
provide us the time, date and destination of the number so that we can
refund this cost."
1 person says
this solves the problem
-
Inappropriate?Hi, I am happy to report that my problem seems to fixed (I don't live in USA). Having left this for a while, I came back and tried to change the ID number and it worked. I can now send SMS's and my correct mobile number comes up at the receiver end. Thank you to the Skype employees on this forum for fixing it. I found that using the formal skype support channel inadequate.
Thanks
I’m happy
1 person says
this solves the problem
-
Inappropriate?I live in the US and am having the same problem. Skype support is slow and the answers are inadequate. -
Inappropriate?I agree the Skype support is really useless. I have the same problem, SMS caller ID, and until now they are unable to resolve the problem.
-
-
Inappropriate?I had a problem where it wouldn't send the verification. I had my own number in my contacts and had already sent myself a text, had to delete both the conversation and the contact and it worked!!!!!!!!!!!!!!!!!!!!!!!!!!!!
EMPLOYEE
EMPLOYEE
