You charge, I don't know? What the hell?

Hi there,

thanks for so quickly addressing my points. As I'm thanksful for your answers, I'll address them in detail just as I came home now.
I'll keep the structure:

1. You are of course right and I think I knew this when registering. But I just forgot it. Ok, my fault. The point is, and I know it exactly, I deactivated the autostart of Slife Desktop because of a problem with your software!
I think that is really important to know, because that started it all!
Ok, after making that clear, this also shows, why a notification INSIDE the software (at least concerning this point) might not be the best way (just saying, before you think of it ;-)), whether out of general or e.g. startup/autostart problems or whatever.
I don't know, but one has so many things around, my password manager is filled with services and stuff, I only actively monitor, what I use daily - or what grabs my attention! Strange enough, at least e-mail most often gets my attention.

I'm sad at this point, that you didn't mention the "notification" issue at all, sth. I mentioned several times, but maybe it got lost in my general ranting.
The point for me mainly is to notify your users of such things, I mean, think about your e-mail marketing (policy), how many e-mails do you send out?
It is not about expecting or stuff, I don't try to be a cherry picker! :) And even then it would be my fault. But there can always happen mistakes and you just have to admit that your charging-process model isn't the standard procedure in webservices (as long as you haven't subscribed), right?!
So this way you almost certainly will be more likely to get into trouble. I just wouldn't have wanted this extra work, but I never just put those $5 dollars away, I do care!

2. Sorry, but what do you mean with "for users like you, we brought you to the Premium plan, but at the price point you agreed to before." ? You mean I got "Premium" service for "Plus" pay? That's very nice!!
Why not congratulating me with a nice (HTML) e-mail? *haha*
I think you get my point.
...or do you mean "users that don't use our service"? I don't think that.

2.1. But I don't know, don't you see the confusions add up? You have to be as clear in your wording as possible. If the above is correct, do I have "Premium" service forever (for Plus pay) or just that one month? If only for that month, what will happen afterwards, would you've notified me? I suspect not...and if "forever", what would've happened if I tried to "cancel" Slife?

2.2. The problem here too is (for every customer you "upgraded"), he'll panic or be confused, because the "monthly charge" is listed with a $10.00 pricetag! That is just what it says, what do you except from me?
I can't divine that you change/expand your pricing model, upgrade your customers "out of no reason" and (just for the first month??) don't charge them for this upgrade - all without informing them with a single line!!!
I mean, sorry, maybe you twittered or blogged it, but you can't expect me to follow that all the time! I was so busy the last month, I just had anything in mind but web2.0 services in my tray bar!
I hope you get that point...by the way, even twitter DM would've been possible, as at least 95% of the people using twitter get an e-mail when having received an DM...

3. Please, put it as it is. If I get you right, the data will be deleted indeed! Right? Because you don't support it. Please just be plain honest like in 5., don't you think that would benefit you to in your attitude concerning potentially needed change? And another point, no I just can't follow any steps in "Account", because there are several fields. What you mean is, I can go there to "Delete Account", type in "goodbye" and click on the "delete" button.
Just one sentence, but that is the truth. But it is not comforting (esp. for your customer), it is confusing and creating trouble for the customer, as he just wants to "pause" or "deactivate" his account (I suspect!) not delete all the valuable data! I mean if your service works, what data could be more valuable? Not much...

4. Might be because I deactivated the auto startup pretty early. ;-) (I not even uninstalled it as I see now!) But hey, it is really strange, because I even saw data there, did you have any problems there or could there have been a connection/sync problem?

5. Ok, I have to admit, I didn't try it either yet. This is ok so far, but why didn't you start to test, at least for x64? x64 shall be great for such small apps right?
And ok, if you have no access to Windows 7, I can understand, yet you should optimally strive to push in that direction! :)

6. Concerning the pricing, no problem. Just please tell me how to stop it for the next months! And - as one month of my usage might not cost you as much as you charge me - it would be great if I could just test it that/one full month!? Because I'd really love to use it (although I'd maybe go back to Basic) as RescueTime doesn't really help me and I'm sure you're better. :)

Thanks for listening and thanks for your quick answer again.