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Can't get my money.
I have been trying for over a month to get my account fixed so that I can put money in and now, finally, close my goal. I have been given the run around by staff who just keep saying that they have given my problem to technical support. I even had to discover and tell them what the problem was and still nothing has been done.
The problem is that when ANZ updated their system they changed how they contacted the funding source so that now it is an alpha numeric code instead of my account name. My bank can't accept that, so I am unable to deposit money and now I can't even get my money out. The woman yesterday even told me that it was my banks fault because they changed the bsb, which happened in 2007 and has nothing to do with anything seeing as how I didn't even open a smartypig account until this year and everything worked in the beginning.
My TFN also mysteriously "disappeared" off their system so that in June a whole bunch of withholding tax got taken out of my account. No tax was withheld in March though.
I just want my money and they keep jerking me around. Has anyone had any luck with actually getting a problem fixed by the elusive technical support team? Does anyone know if I can contact them directly? Any help is much appreciated.
The problem is that when ANZ updated their system they changed how they contacted the funding source so that now it is an alpha numeric code instead of my account name. My bank can't accept that, so I am unable to deposit money and now I can't even get my money out. The woman yesterday even told me that it was my banks fault because they changed the bsb, which happened in 2007 and has nothing to do with anything seeing as how I didn't even open a smartypig account until this year and everything worked in the beginning.
My TFN also mysteriously "disappeared" off their system so that in June a whole bunch of withholding tax got taken out of my account. No tax was withheld in March though.
I just want my money and they keep jerking me around. Has anyone had any luck with actually getting a problem fixed by the elusive technical support team? Does anyone know if I can contact them directly? Any help is much appreciated.
I’m super PO'd.
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Inappropriate?@homestar,
Thank you for contacting SmartyPig. You have contacted SmartyPig USA, not SmartyPig AU (they have a separate GetSatisfaction page), but I wanted to help you with your response so I have contacted ANZ in regards to your post.
ANZ said that they apologize that you have experienced this unique situation and do not have experience in resolving your particular issue. A resolution has now been met in moving the money back to your funding source via an alternative path.
Again, we apologize for any inconvenience and are working to prevent this particular situation in the future.
Sincerely,
John Grask -
Inappropriate?Sorry, I though I was at the AU page; my bad. Thanks for your help but even though they told you that, they have told me squat and said that it was rejected again and they haven't been able to fix it. I will have to ring again on Monday and maybe then whoever I get will be caught up with the latest action on the case. Thank you for ringing though; that was really good of you.
EMPLOYEE
