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Please tell me there are improvements on the way!
Just signed up for an account and I'm having regrets already! Such great promise and absolutely no follow through in ease-of-use... not to mention an overall lack of trustworthy-ness in account & savings goal setup.
In planning to take advantage of the great community features available, I wanted to set up a large savings goal and ask for support from family. Instead I get an automatically calculated amount withdrawn from my account with no ability to edit that amount to accomodate help from family. If the core of the service is to make setting up savings goals easy & "social" this is a failure for me on day 1.
Can anyone ease my worries by telling me that there are some huge improvements coming soon so I can feel better about this or should I just give up and cancel my account on the day I set it up?
When's this thing out of beta?
thanks for listening,
-jared
In planning to take advantage of the great community features available, I wanted to set up a large savings goal and ask for support from family. Instead I get an automatically calculated amount withdrawn from my account with no ability to edit that amount to accomodate help from family. If the core of the service is to make setting up savings goals easy & "social" this is a failure for me on day 1.
Can anyone ease my worries by telling me that there are some huge improvements coming soon so I can feel better about this or should I just give up and cancel my account on the day I set it up?
When's this thing out of beta?
thanks for listening,
-jared
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Inappropriate?Jared,
Thanks for reaching out. And yes, we are listening.
A recurring contribution is mandatory but we are enhancing the goal creation process to allow users the ability to set their own recurring contribution by end of year.
Please feel free to reach out directly to me anytime at mferrari(at)smartypig(dot)com.
Mike Ferrari, co-founder
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This solves the problem
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Thanks Mike,
I guess I sound pretty frustrated there, but honestly it's because I'm a huge believer that the old-fashioned idea of a balancing a savings account is to save for many different goals is in need of some re-thinking.... So I'm glad someone's tackling this problem.
That said, there's a lot of hard work to do when challenging old ideas. If it helps, I'd be happy to offer more in-depth feedback as a beta tester in the future - if you have any official channels for user-input please feel free to contact me.
Thanks,
-jared -
Inappropriate?Jared,
Thanks so much! I really appreciate the honest feedback. It is always welcome. Please send me an email as I would like to share some of our ideas on the changes we will be implementing.
mferrari(at)smartypig(dot)com
Thanks again!
EMPLOYEE
