Loading Profile...
Question about wording in reaching goals.
For example, when the site shows:
Meet this goal by: March 2009
Does it mean the goal will be met by the time March comes around (before it starts), or by the end of the month (because of the last contribution in March)?
If the latter is the case, I would suggest using either the phrase:
Meet this goal by the end of: March 2009
or
Meet this goal in: March 2009
Thanks for being so customer-centric and keep up the good work!
Meet this goal by: March 2009
Does it mean the goal will be met by the time March comes around (before it starts), or by the end of the month (because of the last contribution in March)?
If the latter is the case, I would suggest using either the phrase:
Meet this goal by the end of: March 2009
or
Meet this goal in: March 2009
Thanks for being so customer-centric and keep up the good work!
1
person has this question
I have this question, too!
Tell me when someone answers.
The more people who ask this question, the more it gets noticed.
The more people who ask this question, the more it gets noticed.
The best answer from the company
-
@Tommy,
Thanks so much for the note. The "Meet This Goal By" includes your monthly contribution for that month, but is really just an estimate. You can always reach your goal sooner or later. Some things that might affect this would be if the interest rate changes, if you receive gifts from others or if a transaction fails or is voided for any reason. So please use this as a guide only. Your monthly contribution will continue until your goal is met.
As it relates to the wording of this, I like the suggestion and will definitely discuss with the group here. This is the first I have heard of this suggestion, but I think it certainly worth consideration!
Thank you again!
Mike Ferrari, co-founder
I’m digg'in the suggestion!
The company says
this answers the question
Create a customer community for your own organization
Plans starting at $19/month
-
Inappropriate?@Tommy,
Thanks so much for the note. The "Meet This Goal By" includes your monthly contribution for that month, but is really just an estimate. You can always reach your goal sooner or later. Some things that might affect this would be if the interest rate changes, if you receive gifts from others or if a transaction fails or is voided for any reason. So please use this as a guide only. Your monthly contribution will continue until your goal is met.
As it relates to the wording of this, I like the suggestion and will definitely discuss with the group here. This is the first I have heard of this suggestion, but I think it certainly worth consideration!
Thank you again!
Mike Ferrari, co-founder
I’m digg'in the suggestion!
The company says
this answers the question
-
Inappropriate?I agree with this, I was also confused. If it is only an estimate, please specify that next to the object. User-friendliness is the name of the game! :) -
Inappropriate?Ben & Tommy,
I'm going to look at this next week to add an additional disclaimer here.
Thank you both...
Mike -
Inappropriate?Ben & Tommy,
We have included additional text indicating this is only an estimate.
Thanks. -
Inappropriate?Mike,
On this same note... you mentioned that interest rates are always changing. This is something that gave me pause when I first signed up for Smarty-Pig. The promise was 3.25% (maybe 3.5% at that time?) but, the percentage was built into the graphics, like it was a static (non-changing) statistic.
To me, on the front page... the interest rate you're currently getting should be shown, but shouldn't look like everything else on the page. It should look like a ticker, or something that adjusts with the markets, as I'm sure this does. The static percentage seemed 'odd' to me, and made me question the honesty/integrity of the promise. Does this make sense?
Also, on that same slide the page states: "most competitive interest rates in the country", it would be great if this text linked to some other page or pdf which stated SmartyPig's investment policy or something like that so I could better understand, appreciate, and share that information with others. If it's relevant, I'd also like to know historical rates, or how you compare to "normal" banks currently. You say that it is "good", but how good is it? Can we qualify that remark?
Both pretty minor points...
I’m unconcerned.
-
Inappropriate?fivepoint,
Points well taken and as always, I appreciate your input.
Thanks again...!
Mike Ferrari
EMPLOYEE
